CAFM OPERATOR

United Arab Emirates·DubaiOn-sitemid

OtherOperator

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Quick Summary

Overview

KEY RESPONSIBILITY CAFM System Operation & Management Operate and maintain the CAFM platform (e.g., MRI Evolution or similar) ensuring it aligns with the organization's needs and standards. Input,

Technical Tools

OtherOperator

Responsibilities

~2 min read

→CAFM System Operation & Management

→Operate and maintain the CAFM platform (e.g., MRI Evolution or similar) ensuring it aligns with the organization's needs and standards.
→Input, update, and manage asset registers, PPM plans, maintenance schedules, and projects.
→Track and ensure work orders, preventive maintenance tasks, and reactive and corrective maintenance are completed.
→Generate and distribute scheduled and ad-hoc reports from the CAFM system to management and other stakeholders.

→User & Helpdesk Support

→Serve as the first point of contact for internal CAFM-related helpdesk queries.
→Assign work orders to the appropriate resource based on skill, location, & availability.
→Log, track, and resolve user issues and service requests related to CAFM and facility operations.
→Escalate complex technical issues to the appropriate IT or CAFM Specialist teams as needed.
→Provide first-line CAFM system support to users across the organization.
→Deliver training sessions or create user guides to enhance system understanding and user adoption.
→Follow up on assigned tasks to ensure timely execution and status updates in CAFM.
→Coordinate emergency or high-priority work orders and ensure prompt resolution.
→Maintain clear communication with all stakeholders during the lifecycle of workorder

→Support for Facility Management Operations

→Assist FM team with work order lifecycle management, resource allocation, and operational planning.
→Monitor and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) through CAFM reporting.
→Support the onboarding of new properties, assets, PPM plans, and maintenance programs into the system.

→Data Integrity & Quality Assurance

→Regularly audit and validate CAFM system data to ensure accuracy, consistency, and completeness.
→Work closely with technical teams, service providers, and facility coordinators to ensure real-time updates and service tracking.
→Proactively identify data discrepancies and recommend corrective actions to uphold operational excellence.
→Monitor system performance and escalate technical issues.

→Compliance and Documentation

→Ensure all CAFM records meet organizational and regulatory compliance standards.
→Keep accurate and updated documentation on system configurations, workflows, assets, and maintenance histories.

→Continuous Improvement and Kaizen Initiatives

→Actively participate in regular reviews of CAFM or FM processes with FM team.
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Identify inefficiencies, propose process enhancements, and support the implementation of improvements.

Requirements

~1 min read

Diploma or bachelor’s degree in FM, Engineering, IT, or a related field.
Minimum 3 years of relevant experience in Proven experience working in an CAFM Operator role in Facility Management industry
Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
CAFM software like MIMS, MAXIMO, ORACLE, MRI/FSI