Deputy General Manager - Process Excellence - Ports & Terminals - Chennai

Job Purpose/Objective

Provide support to Business Unit, to continuously improve terminal operations and make them more efficient, cost effective and customer-centric

Develop, direct and implement BU operational strategic direction in line with the GOE pillars.

• Leadership & Engagement

• Performance, Efficiency & Reliability in a Safe Environment

• Long-Term Strategic View and Continuous Improvement

The main responsibility of this role is owning (alongside CEO/COO) the execution and alignment of Ports & Terminals Lean Business System (LBS) across business unit.

The LBS program is a strategic transformation initiative to drive process standardization, collaboration and improvement behaviors and tools across DPW Operations, Engineering and HSSE.

These activities are related to the successful implementation of lean problem-solving capabilities, process standardization, improvement initiatives, performance, and operational daily management systems, including the development of new ways to collaborate more effectively and efficiently 

Key responsibilities 

Operational Excellence & Process Improvement:

• Driving cultural change and embedding lean principles into leadership frameworks, shaping long-term operational strategies to foster a culture of continuous improvement.

• Positively coach, influence and actively manage leadership behavioral change according to the principles and practices developed in the LBS program

• Coordinate and drive the local implementation of the LBS elements, including Process Standardization, Daily Management, Lean Academy and Problem Solving/ Improvement activities (Kaizens)

• Take ownership of local implementation activities using defined tools and methodologies where applicable and ensure ongoing coordination of local resources involved in corporation with the BU management. 

• Collaborating with regional and global leadership teams to align LBS strategies with business objectives. 

• Influencing C-level leaders to ensure long-term integration of lean principles into organizational culture

• Accountable for achieving significant performance improvements, operational excellence, and financial results, and ensuring the delivery of impactful, sustainable results through the LBS program 

• Ensure the sustainable implementation of improvements from Daily Management and Strategic Kaizen activities

• Develop and execute a multi-year strategic roadmap to mature LBS initiatives and ensure sustainable improvements. 

• Leverage data-driven insights to track performance, optimize operations, and guide continuous improvement initiatives, and foster innovation in lean methodologies to ensure the business is future-proofed

General Accountabilities 

• Build a strong team (where necessary) by attracting & retaining talent, leading, coaching, mentoring & supporting all direct reports, and recommend their remuneration. 

• Create an environment that is supportive of learning, training and developing team’s competencies. Must be able to convey feedback in a positive or constructive way. 

• Drive, recognize and reward BU team’s process improvement performance, providing them with guidance for further improvement.

• Encourage open dialogue and communication so that activities run consistently smoothly.

• Reinforce DPW culture, values & reputation & ensure compliance with DPW policies.

Other

• Act as an ambassador for DP World always when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values, and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies

QUALIFICATIONS & COMPETENCIES 

Skills and Competencies

• At least 5-8 years of experience in lean training or a Continuous Improvement deployment role

  • Open and embracing of change and change management.

  • Lean, Six Sigma and/or Project Management certification 

  • Good presentation and facilitation skills

  • Ability to challenge, mentor and coach senior leaders 

  • Strong change management and interpersonal skills, able to focus on business impact and change in behavior for the new ways of working and thinking 

  • Ability to drive implementation of new processes and support the organizational changes

  • Ability to communicate at all levels across the local organization and guide them toward the local achievements

  • Effective negotiation and conflict resolution skills

  • Good workshop facilitation skills, with the ability to adapt to local cultural differences

  • Results driven with a strong analytical and problem-solving skill set

  • Open minded, positive attitude and high drive to succeed and break through barriers

  • Ability to perceive situations from different perspectives

  • Clear, persuasive and collaborative communication & influencing skills

  • Proactively addressing problems jointly with stakeholders before they grow acute

  • Experience with working in virtual project team and working with external consultants is also preferred

Stakeholder 

Internal : DPW Regional Office and DPW Head Office - Progress and update meetings

External : Partners / Vendors - Project solution assistance

• Educational Qualification (min)

• Bachelors degree 

• Preferred Certifications if any

 -

• Range/ Min no of years - of overall Experience required 

   

- Overall 7-14 years of experience out of which minimum 5 years into Lean projects.

• Min no of years of Industry specific experience required, if any & the industry type

   

- 7-14 years’ experience within container terminal operations or Engineering out of which minimum 5 years into Lean projects