Executive - Network - Deps Control - Express Logistics

Position

Department

Express Business, Operations

Location

Mumbai

Band

2

Reports to

Manager - Network - DEPS Control - Express Logistics

Key responsibilities

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  DEPS recording and control on daily basis to ensure NIL cases.

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  Monitor location/ Zone specific and customer specific DEPS. Identify GAP and share RCA.

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  Work closely with Operations, to ensure time to time closure and recovery of the DEPS Cases.

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  Coordinate with insurance company to ensure claim settle on time.

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  Issuance of COF to customer.

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  Credit Note working and closure

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  Track and drive for continuous improvement across all defined Goals/KPI/metrics.

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  Periodic and on time publication of DEPS performance data.

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  Deep dive into key areas to identify areas of improvement

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  Build a culture of ownership and empowerment within Team

   

QUALIFICATIONS & COMPETENCIES

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  Any graduate with 5+ years of experience in operations and process excellence.

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  Comprehensive and possessing analytical Skills

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  Exposure to operations planning.

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  Tech savvy, Problem solving, data-driven decision-making through the stakeholders

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  Team Building and Employee Engagement Capability.

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  Adaptability towards change management.

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  Stakeholder Management