Senior Executive - Franchisee Development - Express Logistics

Position

Executive – SBP (Surface Business Partner) and Franchisee Development

Department

Operations, Express Business

Location

Mumbai

Band

2

Reporting To

Manager - Franchise

Key responsibilities

• →Support in Lead sourcing, identification, selection and on-boarding of franchises.
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  Process hire, train and inspire the new onboarded franchisees/ SBP.

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  Developing franchising opportunities and offering continuous support to franchisees, to ensure the overall success of the company as well as the franchise.

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  Ensure planning and managing the franchisees/ SBP business and services and performance.

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  Streamline these for efficient communication between company's internal teams and Franchisees/ SBP as per organizational requirement

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  Regular interval franchise performance to be evaluated.

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  Ensuring franchise compliance with franchise/ SBP agreement.

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  Regular interaction company and franchise/ SBP

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  Setting up processes that develops mutual performance objectives, financial sustainability for productive partner relationship.

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  Communicating with regional business managers and ensuring that all processes flow smoothly.

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  Co-ordinate with internal stakeholders (Business development/ Sales, Operations) in order to meet franchise/ SBP performance objectives.

QUALIFICATIONS & COMPETENCIES

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  Graduate/Postgraduate (MBA preferred) with deep understanding of Franchisee Business

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  Minimum of 8 -10 years of experience in Franchisee development

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  Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.

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  Demonstration of strong planning skills essential and good project management skills

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  Good interpersonal skills and ability to effectively work with/coach senior leadership.

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  Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.

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  Ability to work across the business to implement and execute change.

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  Ability to impact organization results through influence across organizational boundaries.

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  Strong networker, influencer, and team player.