8d ago

Senior Manager - Cluster Operations - Express Logistics

India·Uttar PradeshOn-sitesenior

OtherManager

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Overview

FILING INFORMATION PositionSenior Manager – Cluster Operations - Express Logistics Department Express Business,

Technical Tools

OtherManager

Position

Senior Manager – Cluster Operations - Express Logistics

Department

Express Business, Operations

Location

Multiple

Band

Reporting To

DGM – Regional Operations

~2 min read

Key responsibilities

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Ownership of cost, cost should be as per defined matrix for the cluster. Ensure Cost budgets are delivered.
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Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness
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Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs.
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Ensure required number of labour made available at Branch and Hubs and sufficient SBP’S are made available for all cluster Branches.
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Ensure complete adherence to safety, tax and legal non compliances as communicated by HO
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Proposed corrective and preventive measures in case of misconduct or deviation from standard setting
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Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates.
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Ensure highest customer satisfaction through amazing service levels
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Constantly interact with all existing customers.
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Identify suitable team members based on the required job profiles.
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Governed by the rules of work safety and is responsible for training new employees in this area
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Constantly nurture and motivate all the team members
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Identify and maintain pipeline of talent.

QUALIFICATIONS & COMPETENCIES

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Minimum of 7-10 years of experience in leading teams in the Express Business.
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Experience of handling labour / placement of vehicles.
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Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders.
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Demonstration of strong planning skills essential
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Good interpersonal skills and ability to effectively work with senior leadership.
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Strong desire to improve our service, products, and processes, with ability to drive continuous improvement.
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Ability to impact organization results through influence across organizational boundaries.
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Strong networker, influencer, and team player.