System & Process Manager (Freight Forwarding)

DP World is seeking an experienced System & Process Manager ( Air & Ocean Freight) to support the development of operational and digital capabilities across our Freight Forwarding Products. This role plays a central part in driving continuous improvement through effective system usage and acts as a key connector between Business teams (Products, Operations, Air & Ocean) and IT. The position ensures that system enhancements, integrations, and digitalization initiatives are delivered efficiently, collaboratively, and in alignment with business needs.

• Serve as the primary interface between Product teams (Air, Ocean) and IT to support operating systems, processes, and related enhancements or user requirements.
• Lead business integration activities for newly acquired companies and collaborate closely with PMI teams.
• Drive solution design for Air & Ocean Freight systems to support integration of new entities.
• Translate business needs into IT developments, prepare Business Request forms, and identify system gaps.
• Provide business expertise to guide system development and ensure alignment with operational needs.
• Identify opportunities for process optimization to reduce cost, manage risk, and improve efficiency and effectiveness.
• Deliver training to superusers and support the transition to the defined standard TMS.
• Coordinate and lead UATs for standard TiAB.
• Review standard procedures and training materials, adapting them to local needs when required.

• →Extensive experience in logistics, freight forwarding, or regulated supply chain environments, with strong knowledge of Air & Ocean processes and TMS systems and with a solid background (10+ years) in logistics and technology/IT, including program or project management in complex, multi‑stakeholder environments.
• →Strong analytical, conceptual, and problem‑solving skills, with the ability to translate business needs into system requirements.
• →Experience in process engineering, continuous improvement methodologies, and performance management.
• →Fluency in English; additional languages such as Dutch or French are an asset.
• →Willingness to travel internationally (20–30%) to support on‑site audits, integrations, and operational needs.

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
 

WE MAKE TRADE FLOW

To Change What's Possible For Everyone
 

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