ATL Automotive - Junior Technical Trainer

Jamaica·Kingstonentry

Technical TrainerEducation & Training

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Quick Summary

Key Responsibilities

Provide technical support and consultation to the dealers within the region, focusing on product technical problems to achieve quick resolutions to problems.

Requirements Summary

A minimum of 3 years of technical working experience. Training Experience is beneficial. Mechanical and Electrical Diagnostic exposure. Technician certification, Premium Brand Certification is a PLUS.

Technical Tools

Technical TrainerEducation & Training

Junior Technical Trainer

Core Responsibilities:

Provide technical support and consultation to the dealers within the region, focusing on product technical problems to achieve quick resolutions to problems.
Administer online & face-to-face training courses for Aftersales and Technical staff.
Monitor, analyze, and report on the Hub’s performance on key performance indicators for all aspects of training.
Support and follow-up with dealers for Technical Campaign execution, monitoring, and reporting.
Identify product quality-related issues and provide feedback to appropriate supporting channels and follow up until issues are satisfactorily resolved.
Coordinate with relevant departments to improve dealers’ technical competencies and repair quality according to the manufacturer's quality standards and repair instructions.
Effectively support dealers' workshop team members.
Drive improvements in overall service levels, transactional efficiencies, and cost management.
Provide on-site regional technical support and training for dealers when required.
Homologation Checks & Follow Up.
Ensure manufacturer training targets are achieved.

Qualification and Experience Required:

A minimum of 3 years of technical working experience.
Training Experience is beneficial.
Mechanical and Electrical Diagnostic exposure.
Technician certification, Premium Brand Certification is a PLUS.
High Voltage Technician Certification.
A Valid Driver’s license.

Special Skills and Competencies:

Strong organizational and interpersonal skills with superior ability to multitask.
The ability to meet deadlines and communicate with precision.
Strong written and oral communication skills.
Presentation skills.
Exceptional Background in the automotive industry.
Strong leadership skills.