ATL Automotive - Service Advisor

Jamaica·Kingstonmid

OtherAutomotive Service Advisor

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Quick Summary

Requirements Summary

Minimum 5 O-level subjects, inclusive of Mathematics and English. Tertiary Level certification, HEART, NCTVET, or other recognized institution. Valid Driver’s License, General License minimum 2 years.

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OtherAutomotive Service Advisor

Service Advisor

The Service Advisor offers excellent customer service; conducts consultations on service required on vehicles, prepares preliminary estimate/final pricing, and through dialogue with Technicians, Workshop Supervisor, and the Parts Department. He/she ensures the billing corresponds with the service provided in accordance with Dealership and ATL Standard Operating Procedures.

Task Breakdown:

Greet customers in a professional and courteous manner.
Conduct consultation of service required, prepare estimate, and job date on vehicle.
Conduct vehicle check-off & sanitization.
Conduct an audit and spot check.
Prepare preliminary estimate in consultation with Technicians, Workshop Supervisor and Parts Department.
Prepare final pricing.
Prepare report and transfer to job card prior to handing over to Dispatcher.
Ensure accurate and complete billing to customers for delivery upon completion of service to vehicle.
Satisfy customer request for accurate delivery information (Active Delivery) on time.
Ensure that all sublet repairs are accurately re-charged (at cost and selling as laid down in Standard Operating Procedures).
Ensure invoices are completed prior to closure or payment at the cashier and that all parts and labour are invoiced correctly.
Ensure Purchase orders are correctly processed through to the system.
Handle customer issues in a timely and professional manner.
Have a functional relationship with the Estimating System.
Conduct daily estimates vs. the actual billing. Contact the Parts Department in case of Parts price differences. Liaise with Body Shop Supervisor in case of labour operations differences and for additional parts/labour lines for supplementary estimate action.
Ensure body shop work ROs are not closed before all supplementary estimates have been processed by the insurance Companies (maintain a log).
Maintain insurance estimates, complete files in conjunction with the Body Shop Supervisor.
Report daily to the Service Manager on all matters.

Service Functions:

Maintain a daily sheet of all work-logging Technicians and all details.
Record hours worked. Time started. Promised to Customers.
Record estimates on Repair Orders and record appointments on register.
Record pre-sold hours and maintain appointment list.
Assign work to technicians according to their skill level and the time promised.
Follow up work in progress. Inform customers ahead of time if “time promised” cannot be kept.
Compare the final invoice with the original and analyze the quality control report.
Assist in preparing Warranty claims according to Distributor procedures.
Maintain service files.
Administer special programs such as in-house Warranty and Mechanical Insurance Plans etc.

Qualifications and Experience:

Minimum 5 O-level subjects, inclusive of Mathematics and English.
Tertiary Level certification, HEART, NCTVET, or other recognized institution.
Valid Driver’s License, General License minimum 2 years.
Analytical Skills and the ability to multitask while observing deadlines and forecasting.
At least 2 years’ experience in a dealership and a manufacturer's position.
At least 2 years’ customer service experience (Customer Service Training an asset.
Excellent Communication (oral/written) and Interpersonal Relationship Skills.
Computer literate with applications and software i.e., Windows/Excel/Access/Outlook.