Field Operations Manager

United StatesRemoteFull-timemid

OperationsField Operations Manager

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Quick Summary

Overview

Hello, Field Operations Manager! Freeosk is looking for a Field Operations Manager to join our team. Our ideal candidate has experience supporting retail field operations, managing third‑party labor partners, analyzing performance data, and driving consistent execution across large retail networks.

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Hello, Field Operations Manager!

Freeosk is looking for a Field Operations Manager to join our team. Our ideal candidate has experience supporting retail field operations, managing third‑party labor partners, analyzing performance data, and driving consistent execution across large retail networks. This role is critical to ensuring our in‑store campaigns deliver on performance, compliance, and partner expectations.

The Field Operations Manager is responsible for supporting the delivery of in‑store campaign elements by driving the performance of third‑party and direct store staff, while also supporting internal product, network, and field readiness processes. This role ensures field teams are prepared, execution issues are resolved quickly, and performance trends are identified and improved through data‑driven insights.

We work in a distributed environment. Our office is in Chicago, but you can be located anywhere within the continental United States. Occasional travel to our Chicago office and key partner locations will be required.

Salary Range: $80,000–$90,000 annually (based on experience)

Ensure third‑party and direct field staff are set up for success each week through clear instructionals, voicemail scripts, scheduling, and program readiness

Maintain timely, proactive communication with field partners and internal teams; troubleshoot and resolve issues with urgency

Analyze service execution and performance data to identify trends, risks, and opportunities for improvement

Proactively implement corrective actions and support training efforts to improve execution of the Freeosk platform

Develop and document repeatable best practices for internal teams and external partners

Support new product launches and new retail network implementations by ensuring seamless integration with field operations processes

Participate in monthly and quarterly business reviews, offering insights on performance and opportunities for improvement

Third‑party and direct store staff consistently meet or exceed performance targets

Field execution processes and systems scale effectively to meet evolving business needs

Retailer HQ teams and Field Operations partners maintain a favorable view of the Freeosk program through strong communication, execution, and issue resolution

2–3 years of experience in retail field operations, project management, client/customer service, or a similar operational role

Strong analytical and problem‑solving skills with advanced Excel capabilities (VLOOKUPs, pivot tables, formulas, data validation)

Experience working with external partners or third‑party labor providers

Ability to manage multiple priorities in a fast‑paced, high‑pressure execution environment

Strong communication skills with the ability to tailor messaging to internal stakeholders, field teams, and external partners

Process‑oriented mindset with a strong sense of ownership and accountability

Experience using data and insights to drive decisions and continuous improvement

Exposure to AI agent use and/or development is a plus

Competitive pay

401(k) Match Program

Medical, Dental, Vision Insurance

Work From Home Stipend