Front Desk Receptionist-Wellness Coordinator

We are seeking an organized, personable, and detail-oriented Front Desk Wellness Coordinator to join our Raleigh team. This position is ideal for someone who enjoys working directly with patients, providing excellent customer service, and contributing to a positive, professional wellness environment.

• →Greet patients and members upon arrival and complete check-in procedures
• →Answer incoming phone calls and respond to electronic messages in a timely and professional manner
• →Schedule, confirm, and manage appointments using clinic scheduling systems
• →Process payments and support point-of-sale functions
• →Educate patients on available membership and package options
• →Support patient retention and clinic sales goals
• →Maintain accurate records and complete basic reporting tasks
• →Provide general administrative and front desk support to ensure smooth daily clinic operations
• →Help create a welcoming, efficient, and professional patient experience

• Strong customer service and interpersonal communication skills
• 1+ year of sales experience required
• 2+ years of customer service experience preferred
• Prior front desk, receptionist, healthcare, wellness, or administrative experience preferred
• Comfortable using phone systems, scheduling software, electronic records, and point-of-sale systems
• Confident discussing services, memberships, and packages with patients
• Ability to multitask, stay organized, and work efficiently in a fast-paced environment
• Dependable, professional, positive, and team-oriented