Patron Services Associate

Patron Services Associates

Reports to: Patron Services Manager

Department: External Relations

Compensation: Minimum Wage

The Patron Services Associate is a part-time entry level position that reports directly to the Patron Services Manager and serves as a direct line between the O’Neill and its summer audiences.  Several Associate positions are available for the season, to be scheduled for various shifts throughout the summer.  Excellent option for reliable individuals looking to pick up additional income outside of a summer class schedule or primary employment.

Primary responsibilities include: 

• Staffing the Box Office when necessary, assisting the Patron Services Manager with day to day ticket sales transactions;
• House managing when needed, which includes ushering, program distribution, and check-in;
• Staffing Gene’s General Store and/or a merchandise table in rotation with other O’Neill staff, monitoring and replenishing inventory, and communicating store needs to the appropriate departments;
• Serving as support staff for special events throughout the summer
• Other duties as assigned. 

Qualifications/requirements:

• Proficiency with Google Suite and/or some familiarity with working in a database
• Excellent customer service skills, hospitality experience preferred
• Upbeat and positive attitude
• Good sense of humor
• Strong attention to detail
• Ability to be scheduled at night and on weekends required. 
• Reliable transportation to and from the O’Neill for each shift

Application Requirements: 

Applicants should submit a cover letter, a work resume and contact information for at least two references. Applicants should name all attached files with this format “Last Name, First Name-Document.”

The Eugene O’Neill Theater Center is committed to be an equal-opportunity employer. The O’Neill aims to foster a diverse culture that is inclusive of race, ethnicity, culture, age, gender, sexual orientation, gender identity, ability, national origin, veteran status, socioeconomic class, religion, professional status, and the intersections thereof. If you believe that you could excel in this role, we encourage you to apply.