Operations Lead

The PCA Group of Companies is a fully vertically integrated, tech-enabled, and truly omnichannel global distribution company for the worldwide beauty and wellness sector. Led by the founding family for over 30 years, our 1500-person team supports multichannel distribution to 150+ countries. Through our interwoven set of capabilities — investments, logistics, retail strategy, and marketing, among others — we empower our clients to cut through the noise in an increasingly saturated global market.

An Operations Team Lead is an individual who manages teams, encourages cooperation, productivity, and fosters team unity. They play the role of a supervisor and evaluate every aspect of work done by the operations team as well as handling issues relating to logistics in the departments. They keep records of production equipment and gives detailed account to management. An operations team lead mentors team member identifies lapses and conducts training with team.

• Maintain constant communication with operations & warehouse to ensure proper operations of the organization
• Assist, implement, and maintain quality assurance protocols
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Actively pursue strategic and operational objectives
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional support teams in improving the proprietary tools and systems
• Work closely with legal and safety departments to make sure activities remain compliant

Work Hours/ Schedule

• Full-time schedule, 5 days a week, may require weekend hours to meet the needs of the business and some travel to Indiana.

Technical Qualifications

• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

• Bachelor’s degree in operations management, business administration, or related field
• 2+ years’ proven experience in an operations management position