Customer Service Representative - Dental Office | Full-Time | Bilingual (preferred)

The Staff Pad is proud to partner with a reputable health center in Pomona, CA committed to providing access to high-quality healthcare while empowering patients, employees, and community partners to improve their well-being and strengthen the health of the communities they serve. We are seeking a dependable Customer Service Representative for their Dental Clinic to deliver exceptional service and enhance the patient experience by ensuring a welcoming, timely, and accurate check-in process. Reporting to the Front Office Lead, the Customer Service Representative is responsible for greeting and assisting patients and visitors with courtesy, professionalism, and respect while creating a positive first impression. Schedule: Full-Time What You’ll Do Key Responsibilities Welcome patients and clinic visitors with a warm, friendly smile Greet and assist all patients and visitors promptly, courteously, and professionally Treat patients, visitors, and staff with dignity, kindness, and compassion Deliver exceptional customer service to enhance the patient and staff experience Support smooth patient flow by promptly completing check-in and communicating next steps Verify patient eligibility and assist with enrollment in additional programs based on program qualifications Verify and update patient demographics, insurance, and other required information in the EMR Collect payments and follow cash-handling procedures established by the Finance Department Obtain required patient documentation, including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards Assist patients with completing required forms Notify back-office care team members when patients complete the check-in process Confirm appointments & follow up on appointment no-shows as directed Maintain assigned program logs as directed by the Clinic Manager or doctor Actively participate in assigned care team meetings Complete assigned clinic closing duties, including securing the facility at the end of the shift Maintain a safe, comfortable environment for patients, families, and staff Follow HIPAA standards and maintain strict patient confidentiality Perform other duties and responsibilities as assigned What We Are Looking For Experience, Skills and Attributes 1-2 years’ experience working in dental office ((prior dental experience required)) Excellent customer service and professional phone etiquette Strong computer skills, including keyboarding, Windows, and accurate data entry Bilingual in English and Spanish preferred Exceptional patient relations and interpersonal skills Ability to work effectively with diverse populations What You Can Expect Work Environment Fast-paced clinic front-office environment Frequent interaction with patients, visitors, and staff Shared office space with extended computer use Occasional travel to clinic and meeting locations within the service area Compensation and Benefits: Competitive Hourly Pay Medical, Dental and Vision Insurance Holiday Vacation and Sick Leave Employee Assistance Program Life Insurance (Basic + Voluntary) Tuition Reimbursement 403(b) Retirement plan with 6% match If you are a compassionate, service-minded professional who enjoys helping others and creating positive patient experiences, we’d love to hear from you. Join a team where your dedication and attention to detail help patients feel welcomed, supported, and cared for at every visit. Apply today !