Desktop Support Technician

The Staff Pad has partnered with a reputed healthcare organization in Blue Ridge, GA and we are looking for a customer-focused and tech-savvy Desktop Support Technician to join a growing IT team. As a Support Technician, you will be the go-to resource for employees and end users, providing hands-on technical support, troubleshooting, and maintaining the technology that keeps our business running smoothly. This role requires technical expertise and customer service skills to deliver exceptional user support. What You'll Do Provide friendly and professional technical support via phone, email, and in person Troubleshoot hardware, software, networking, and system issues Assist users with product installation, usage, and day-to-day technology needs Configure, deploy, and maintain desktop, laptop, and peripheral equipment Manage daily system backups and maintain accurate asset tracking records Research and resolve technical issues while delivering exceptional customer experience Collaborate with internal teams to escalate and resolve complex problems Prepare documentation, reports, and support records as needed Perform additional IT-related duties to support business operations What We're Looking For Minimum 2 years of IT support, desktop support, or help desk experience Strong knowledge of Microsoft Windows, Microsoft Office, basic networking and products/services Excellent customer service, communication, problem-solving skills and basic math skills Highly organized with the ability to prioritize and manage multiple tasks Ability to work independently and as part of a team Experience with hardware setup, troubleshooting, and equipment management is preferred Why This Opportunity? We offer a supportive environment, opportunities for professional growth, and the chance to work with diverse technologies while helping others succeed every day. If you're looking to join a collaborative team where your technical expertise and customer service skills make a real impact, we encourage you to apply today !