Systems Engineer - Internet IT & Managed Network Services | Full-Time | On-Site

The Staff Pad is proud to partner with a leading provider of property technology solutions in San Felipe, TX and we are looking to hire an experienced and technically skilled Systems Engineer for a new dual-focused on site role. In this role, you will support the company’s Internal IT environment, including offices, end users, network infrastructure, multiple locations and two data centers, while also supporting the Managed Services team in troubleshooting hotel back-office networks for contracted properties. The company manages internal IT like a customer account, applying the same ticketing, SLA, and documentation standards used for its clients. Schedule: Full-Time | On-Site What You’ll Do Key Responsibilities Internal IT and Corporate Infrastructure Deliver timely technical support to employees onsite and remotely across multiple office locations Administer Windows Server (Active Directory, Group Policy, DNS, and DHCP) along with Microsoft 365 and Entra ID, including accounts, access controls, and permissions Diagnose and resolve issues with workstations, laptops, printers, VoIP phones, and mobile devices Maintain Denver and Houston datacenter infrastructure, including Hyper-V, backup and replication, firewalls, switching, wireless, VPN, and site-to-site connectivity Oversee employee onboarding and offboarding, IT inventory, and hardware lifecycle tracking Perform patch management and preventative maintenance while supporting hardware refreshes, software deployments, and network upgrades Managed Services Troubleshoot hotel back-office networks, including routers, firewalls, switches, access points, VLANs, subnets, DHCP, DNS, and ISP circuits Maintain network segmentation between guest, back-office, and payment environments according to property and brand standards Resolve connectivity issues across PMS, point-of-sale, key card, security camera, and printer systems while coordinating with vendors and brand support teams Provide remote support to on-site staff and field technicians with varying levels of technical expertise Meet service-level requirements while maintaining accurate ticket updates, time entries, and resolution notes Escalate issues to senior engineers, carriers, and third-party vendors while driving them through resolution Support new property onboarding by documenting network topology, validating configurations, and identifying required remediation Shared Responsibilities Create and maintain documentation, runbooks, network diagrams, and knowledge base articles for internal and property environments Manage incidents and service requests through the ticketing system with clear and timely documentation Coordinate with vendors, carriers, and third-party providers on technical issues, warranties, and procurement Standardize configurations, monitoring, and support processes while recommending long-term solutions for recurring issues What We Are Looking For Experience and Certifications 5+ years of experience in IT support, systems administration, or network administration Experience supporting multi-site environments and remote users across servers, desktops, and network hardware Experience with a managed service provider, NOC, or ISP support organization preferred Hospitality technology experience, including PMS, POS, or hotel lock systems preferred Scripting or automation experience with PowerShell, Python, or similar tools preferred Relevant certifications such as CompTIA Network+/Security+, Microsoft, Cisco CCNA, Fortinet NSE, Aruba, or VMware preferred Additional Skills and Attributes Strong hands-on network troubleshooting skills, including VLANs, subnetting, DHCP, DNS, routing, NAT, firewall rules, and VPNs Strong written and verbal communication skills with the ability to explain technical issues to non-technical users Strong attention to ticket management, time tracking, and documentation in a service-level-driven environment What You Can Expect Key Technologies Corporate Environment Windows Server 2016+, including Active Directory, Group Policy, DNS, and DHCP; Windows 11, Microsoft 365, and Entra ID Hyper-V, Veeam Backup & Replication, and remote support tools Network and Property Environment Fortinet firewalls, pfSense, and MikroTik edge devices Aruba, Meraki, and Cisco switching and wireless RADIUS/TACACS+, Aruba ClearPass, VLANs, routing, NAT, VPN tunnels, and WAN/ISP troubleshooting Network monitoring, alerting, and configuration backup tools Physical Demands Occasional lifting and installation of IT and network equipment (up to 50 lbs) If you’re a hands-on IT professional with strong systems and networking experience and enjoy solving complex technical challenges, this role offers the opportunity to work across diverse environments while making a direct impact on both internal operations and customer-facing services. We encourage you to apply today!