The Thuma team is seeking a Director of Home Delivery to lead our White Glove delivery experience, outbound delivery network and carrier strategy across parcel and freight carriers. This role serves as the owner of Thuma's outbound logistics function, responsible for managing all outbound carrier relationships, negotiating best-in-market rates and service agreements, designing and scaling our delivery network, and ensuring every delivery reflects the quality and care customers expect from Thuma.
The ideal candidate combines deep outbound logistics expertise with strong commercial instincts and a genuine passion for the customer delivery experience. They are equally comfortable negotiating a national carrier agreement, building a cost-per-order model, redesigning a middle-mile lane network, and raising the bar on what an in-home delivery should feel like. They understand that for a premium furniture brand, delivery is the final, and often most memorable, expression of the customer experience..
This leader will manage a team and will partner closely with Distribution and Delivery leadership, Fulfillment Operations, Customer Experience, Finance, Retail, and Executive Leadership to reduce cost while elevating delivery quality. Thuma's Headquarters is based in the historic Presidio neighborhood of San Francisco.
Own the strategy, performance, and cost of Thuma's outbound logistics network across Parcel, Freight, and White Glove delivery.
Manage executive-level relationships with all outbound carrier partners and lead Quarterly Business Reviews, holding partners accountable to performance standards.
Champion the customer delivery experience to achieve oasis at all touchpoints
Customer Experience to set delivery SOPs and resolve root causes of delivery issues.
Lead all carrier negotiations, RFPs, and contract renewals, securing the best combination of cost, capacity, and quality in the market.
Own outbound cost targets, reducing shipping costs as a percentage of revenue while maintaining or improving delivery quality.
Own outbound KPIs, including delivery quality, damage rates, transit time, cost per order, SLA performance, and delivery satisfaction.
Design and expand the delivery network: evaluate, onboard, and scale new carriers and capabilities to support growth.
Drive middle-mile optimization through lane consolidation, multi-stop routing, and carrier mix on our highest-volume lanes.
Lead transit damage reduction, partnering with Packaging, Product, and carriers on lasting solutions for damage-prone SKUs.
Leverage TMS, AI, and automation tools to optimize rating, routing, reporting, and operational workflows.
Own outbound quality and spend reporting with executive-ready commentary on trends, risks, and opportunities.
Build, coach, and develop a high-performing outbound logistics team as Thuma scales.
Foster a culture of ownership, cost discipline, analytical rigor, and continuous improvement.
10+ years of outbound logistics, transportation, or supply chain experience, with significant experience in big-and-bulky home furnishings delivery required.
Direct experience building or managing a white glove, final-mile delivery network across multiple markets and providers.
4+ years of people leadership experience, including coaching and developing managers.
A proven negotiator with a track record of leading carrier RFPs, rate negotiations, and contract renewals that reduced cost while improving service.
Experience owning annual transportation budgets with clear accountability for cost and quality outcomes.
Deep knowledge of parcel, LTL and middle-mile freight, and final-mile delivery economics, including surcharge structures, dimensional pricing, and accessorial management.
Exceptional analytical skills; advanced in Excel and fluent in reporting and BI tools, with the ability to build models and translate data into decisions.
Experience with AI and automation tools applied to logistics workflows is a strong plus.
A keen eye for the customer: you understand what a great delivery experience looks like in the home and how it builds brand loyalty.
Strong communication and executive presentation skills, with experience influencing senior leadership and cross-functional partners.
Direct-to-consumer, premium, or design-led brand experience preferred.
Willingness to travel to carrier facilities, distribution centers, and delivery markets at least every other month or as needed.
401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
Equity: Participation in employee stock option plan.
Flexible by Design: We operate with a high-performance mindset, paired with thoughtful flexibility—flexible hours, flexible PTO, and a hybrid approach that supports both focus and balance.
Time to Recharge: Enjoy 13 company holidays each year to rest, reset, and celebrate what matters most.
Employee Discount**: 40% off almost all Thuma products.
Cell Phone Stipend: $100 per month to support work-related phone use.
Commute Reimbursement: Up to $150 per month for commuting to our office.
Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.
** Some exclusions may apply
* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.
