Thuma
Thuma13mo ago
USD 20–24/yr

Retail Associate

United StatesUnited States·New YorkFull-Time & Part-Timemid
OtherRetailRetail Sales Associate
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Quick Summary

Overview

Thuma is seeking a proactive Retail Associate to join our team in the SoHo neighborhood of New York City. Reporting directly to the Store Manager, the Retail Associate will exhibit an inviting, elevated, confident and friendly attitude whilst delivering a best-in-class customer experience as part…

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Thuma is seeking a proactive Retail Associate to join our team in the SoHo neighborhood of New York City. Reporting directly to the Store Manager, the Retail Associate will exhibit an inviting, elevated, confident and friendly attitude whilst delivering a best-in-class customer experience as part of our New York City store team.
  • Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
  • Maintain the store’s visual identity within brand guidelines through merchandising and stock replenishment.
  • Showcase excellent product and brand knowledge.
  • Work collaboratively to achieve daily goals and contribute to the overall success of the store.
  • Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
  • Serve as a Thuma Brand Ambassador.
  • Build and nurture client relationships.
  • Support the ecommerce customer experience team by responding to customer service emails when needed.
  • Step into the cafe when needed, taking orders and serving customers with precision and care.
  • Support Management on back-of-house operations.
  • Maintain store appearance and cleanliness on a daily basis.
  • Other activities and functions to facilitate store success as necessary. 
  • This job requires availability to work flexible hours including weekends and occasional holidays. 
  • This job requires the ability to work in-person at the Thuma Flagship in NYC.
  • 1-2 years of experience in Retail.
  • A proven record in delivering excellent customer service within a similar retail environment.
  • Keen attention to detail.
  • A proactive and motivated individual with the ability to take initiative.
  • Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
  • Strong communication, collaboration and problem solving skills.
    •  
    Physical Requirements:
  • Ability to be mobile on the sales floor for extended periods.
  • Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.

    • Location & Eligibility

    Where is the job
    New York City, United States
    On-site at the office
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    April 7, 2025
    First seen
    March 26, 2026
    Last seen
    May 10, 2026

    Posting Health

    Days active
    45
    Repost count
    0
    Trust Level
    41%
    Scored at
    May 11, 2026

    Signal breakdown

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    Thuma
    Thuma
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    Employees
    125
    Founded
    2017
    Domain
    thuma.co
    Jobs
    View 17 jobs
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    ThumaRetail AssociateUSD 20–24
    Apply Now