Clinical Social Worker, Triage Team (11:30AM-8:00 PM EST)

Serve as the primary intake clinician for escalated behavioral health and advanced social needs consults and alerts; complete time-sensitive psychosocial and safety/risk assessments via phone, video, or ThymeBox.

• Deliver brief, targeted interventions for stabilization and safety planning (e.g., de-escalation, suicide risk management, immediate safety planning).

• Apply standard screening/assessment tools and document assessment findings, clinical impressions, and immediate plans in the member record for members.

• Utilizing clinical judgment and Thyme Care Clinical Escalations SOP to determine escalation pathways for behavioral health crises (e.g., psychosis, suicidal/homicidal ideation), social safety events (exploitation, self-neglect), and other active clinical needs. Initiate escalations using the required channels and notify the appropriate clinical leads.

• Provide high-complexity BH management or support other needs when appropriate;

• Coordinate with Nurses, Care Partners, Providers, and community-based organizations to address barriers to care (e.g., housing, financial supports, legal/custody issues), and advocate to facilitate connections to supports and services.

• Track referral status and ensure continuity of care until a stable plan or higher-level provider ownership is established.

• Maintain timely, high-quality documentation of triage assessments, safety plans, referrals, and escalations according to organizational standards.

• Provide concise clinical consultation and decision support to Care Team members. Participate in case conferences and huddles to communicate high-risk members and to support coordinated care.

• Monitor triage volumes and recurring escalation drivers; identify opportunities to improve triage workflows, reduce repeat crises, and enhance member safety.

• Support knowledge-sharing across Social Work (triage tools, job aids, decision-support resources) and contribute to ongoing refinement of triage processes and pod handoffs.

This job description is not intended to be all-inclusive. Employees may be required to perform other duties as assigned by management to meet business needs.

• Master’s degree in Social Work (MSW) from a CSWE-accredited program.

• A valid, active, and unrestricted independent clinical social work license in the candidate’s current state of practice (i.e., LISW, LCSW). Willingness to obtain additional state licenses as needed for cross-state practice.

• Minimum 3 years’ clinical social work experience in a healthcare setting; experience with crisis intervention and behavioral health strongly preferred (oncology/palliative/serious illness care experience desirable).

• Proven competence in risk assessment and crisis management (suicidality, homicidality, psychosis), and strong telehealth/phone clinical skills.

• Excellent clinical judgment and ability to make time-sensitive decisions while working remotely.

• Oncology social work experience and/or OSW-C or APHSW-C certification.

• Experience as a subject-matter consultant or working within a Behavioral Health pod model.

• The schedule for this role consists of four 10-hour workdays, including Monday, Friday, Saturday, and one additional day of your choice. Saturday availability is only required temporarily and is expected to continue through to September.

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $92,000. The salary range could be lower or higher than this if the role is hired at another level.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.