Coordinator, Retail Excellence – North America

The Coordinator, Retail Excellence – North America supports initiatives that enhance the client experience, drive retail performance, and ensure operational excellence across the store network. Serving as a key partner to both corporate and retail teams, this role coordinates projects, communications, training, and business processes to support strategic goals and uphold Tiffany & Co.'s standards of luxury and service.

• →Proactively manage and maintain individual calendars.
• →Book, prepare, and expense travel arrangements, including flights, hotels, and 
  reservations.
• →Prepare and submit accurate expense reports using Expense Visor.
• →Handle departmental administrative tasks such as filing, photocopying, ordering 
  supplies, distributing mail, and coordinating shipping with the mailroom.
• →Serve as the departmental representative for accounts payable; process and file 
  invoices and bills.
• →Attend all Retail Excellence meetings; take detailed notes, provide recaps, and 
  compile strategic materials into PowerPoint presentations.
• →Assist in organizing conferences and meetings, including site selection, contract 
  finalization, catering, AV coordination, and material preparation.
• →Create and compile detailed PowerPoint presentations.
• →Partner with retail operations to maintain dashboards and track key performance 
  metrics.
• →Lead the flow of products for store openings, pop-ups, deliveries, and pullbacks 
  in collaboration with Merchandising and Supply Chain.
• →Coordinate with Store Planning and Maintenance for new store openings, 
  renovations, and minor repairs.
• →Continuously evaluate and improve business practices; provide feedback on 
  policies and procedures.
• →Manage and respond to emails; take accurate and timely phone messages.
• →Act as a liaison between corporate and store teams to facilitate engagement, 
  communication, and feedback loops.
• →Share key Retail Excellence updates with relevant stakeholders and ensure cross?functional alignment.
• →Present product knowledge and selling technique training sessions to retail 
  teams via in-person meetings, virtual sessions, and store visits
• →Support special projects as assigned by Officers, Managers, and/or the 
  department.
• →Support the execution of retail projects focused on client loyalty, customer 
  acquisition, and sales performance.
• →Coordinate and facilitate "test and learn" initiatives.
• →Drive adoption of new tools and manage issue resolution in partnership with IT, 
  including training and rollout of new systems.
• →Support the onboarding of new hires to ensure smooth integration into brand 
  culture and accelerate ramp-up time. 

• Five plus years of Executive Assistant experience
• Excellent verbal and written communication skills and ability to work independently with minimal 
  supervision as well as part of a team
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Excellent organizational skills and attention to detail a must
• Team player
• Ability to show initiative and flexibility.
• Ability to multi-task and prioritize workload

The hiring range for this position ranges from $35.80 - $41.17 per hour on a full time basis. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. 

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