Partner Operations Manager

We’re looking for a detail-oriented, operationally minded specialist to design and scale the systems and processes that underpin our partner ecosystem. In this role, you’ll own the processes, tools, systems, and data that ensure our partners (and the internal teams who support them) can operate with clarity, consistency, and efficiency. You’ll collaborate closely with cross-functional stakeholders across partnerships, sales, marketing, finance, operations, and product to streamline workflows, enable partner engagement, and deliver operational excellence at scale.

The ideal candidate thrives at the intersection of strategy, systems, and execution. You bring structure to ambiguity, have a strong analytical mindset, and enjoy empowering others through robust processes and well-designed tooling. Your ability to diagnose operational challenges, anticipate future needs, and align stakeholders around scalable solutions will be critical to our continued growth.

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Own the end-to-end processes that support the full partner lifecycle — from onboarding and enablement to deal registration, reporting, and ongoing management.

Manage key partner infrastructure including PRM platforms, Salesforce objects and workflows, data integrations, and enablement tools; ensuring accuracy, usability, and alignment across teams.

Partner with a variety internal teams to align processes, clarify responsibilities, and drive effective partner focused execution throughout the organization.”

Create systems to track, analyze, and report on partner activity, impact, and overall operational performance of Tines’ partner ecosystem.

Maintain clean, reliable partner data, establish governance standards, and drive adoption of best practices across internal teams.

Identify friction points across the partner ecosystem and implement process, system, or workflow improvements that enhance partner and internal team experience.

• 6+ years of experience in partner operations, revenue operations, go-to-market operations, or similar roles within B2B SaaS or enterprise software.
• Strong understanding of partner ecosystems (channel, technology, or cloud) and the operational workflows that support them.
• Proficiency with key systems including Salesforce, PRM tools, reporting platforms, and enablement systems.
• Demonstrated ability to design, document, and optimize complex processes across cross-functional teams.
• A data-driven approach, with strong analytical skills and experience establishing data frameworks, building reporting infrastructure and surfacing business intelligence.
• Excellent communication skills, capable of translating operational complexity into simple, actionable guidance.
• Highly organized and detail-oriented, with strong project management capabilities and comfort operating in a fast-paced, evolving environment.
• A collaborative mindset and a commitment to continuous improvement, scalability, and operational excellence.