IT Support Specialist - Vancouver, WA

• →Resolve help desk tickets for login, software, printer, device, and connectivity issues
• →Set up computers, workstations, software, and equipment for employees
• →Create and disable user accounts, mailboxes, and basic Active Directory access
• →Support Microsoft 365, Windows devices, mobile devices, and business applications
• →Assist with employee onboarding and offboarding
• →Maintain clear ticket notes and IT documentation
• →Travel to company locations when an issue cannot be resolved remotely

• One to two years of help desk, desktop support, or related IT experience
• Experience with Windows and Microsoft 365
• Basic Active Directory and networking knowledge
• Strong communication and customer-service skills
• Ability to manage multiple tickets and priorities
• Willingness to travel between company locations

• Managed service provider experience
• CompTIA A+ and Network+ certifications, or equivalent hands-on experience
• Experience with ticketing systems, NinjaRMM, Automate, Azure, SharePoint, or Power Automate
• Familiarity with AppFolio, Adobe, Zoho, Caliber, or Timeslips

The right person will resolve issues efficiently, communicate clearly, maintain accurate ticket records, and make employees feel supported throughout the process. Apply today to join The Management Group.