Office Service Associate Lead

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Summary

The Site Lead is responsible for ensuring the smooth and efficient operation of the office environment. This role includes front-line communication, facilities coordination and general office support to create a welcoming, well-organized, and well-maintained workplace. Maintains the highest levels of customer care while demonstrating a friendly and helpful attitude at all times.

Key Responsibilities

• Serves as the first point of contact for phone calls, emails, and visitors at the site. Responds to correspondence and greets guests promptly and professionally.
• Manages multiple Outlook mailboxes and life cycle of work tickets and service requests, ensuring prompt resolution.
• Responsible for package pick-ups, deliveries, and all postal mail, ensuring proper routing to recipients.
• Responsible for conference room set ups, tear downs, beverage sets and catering support.
• Performs daily checks on kitchen and copy areas, and meeting spaces; replenishes inventory to par levels.
• Monitors inventory and ordering of office and hospitality supplies.
• Monitor and replenish paper supply and toner for printers.
• Contacts the building's on-site property manager regarding maintenance, janitorial and facility needs.
• Develops relationships with on-site vendors, main point of contact for on-site contractors or vendors.
• Manages on-site office lockers.
• Maintains all logs and proper reporting.
• Safety lead for site executing safety protocols and ensures all safety equipment is in working order.

Qualifications

• HS Diploma or equivalency required; higher education preferred
• Minimum 2-3 years experience in customer service or customer facing, professional environment
• Proficient in Word, Excel, Outlook, MS Teams with the ability to pick up new software quickly
• MUST possess exceptional organizational skills with the ability to prioritize tasks and multi-task efficiently
• Must be adaptable to a dynamic environment while possessing strong interpersonal skills
• Excellent written, oral, and verbal customer service skills
• Able to learn new skills quickly
• Flexible and able to juggle multiple, and at times, conflicting priorities
• Strong initiative required; ability to work independently with minimal direct supervision
• Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers
• Maintains confidentiality while working with highly sensitive materials
• Punctual, dependable, and dedicated to achieving operational excellence
• Maintain a consistently professional approach, with a willingness to take ownership and responsibility
• Able to walk, bend, kneel, stand, and/or sit for extended periods of time
• Able to lift or move 50lbs or greater at times