Customer Service Records Technician

Town of Monument:

The Town of Monument aspires to provide leadership that delivers municipal services responsibly, while working to inspire public confidence to achieve the vision of the future. The Town of Monument is focused on meeting the community’s needs with the utmost integrity, obligation of service, and responsibility by being held accountable and respecting the diversity and values of its constituents.

Position Summary:

Under general supervision, Customer Service Records Technician serves as the Police Department’s primary front desk representative while performing police records functions. Responsibilities include providing customer service to the public, receiving and documenting reports, processing records and information requests, and maintaining accurate law enforcement records in compliance with applicable laws, regulations, and department policies. Strong attention to detail, discretion, and the ability to handle sensitive information with professionalism are essential for this role.

*This position performs duties deemed to be safety sensitive. Employees holding this position participate in pre-employment and random drug testing under Town's policies*

Benefits:

• Medical, Dental and Vision Insurance
• Healthcare Flexible Spending Account (FSA)
• Long Term Disability Insurance
• Life and AD&D
• Voluntary Accident Coverage, Hospitalization Coverage
• Voluntary Critical Illness Coverage
• Legal Shield/ID Shield benefit
• FMLA/Bereavement/Jury Duty Leave
• Compulsory enrollment in 401(a), employer 2:1 contribution
• Voluntary enrollment in 457(b), employer 2:1 contribution
• Vacation and Sick leave
• 14 observed holidays, 1 additional personal day
• Employee Assistance Program (EAP)
• Public Service Student Loan Forgiveness eligible employer

Essential Duties and Responsibilities:

• Serves as the primary front desk point of contact for the Police Department
• Maintains strict confidentiality of criminal justice information and complies with CJIS/CCIC requirements
• Receives and assesses telephone and in-person inquiries, determines appropriate response, and routes requests as needed
• Receives reports of crimes and incidents, including accidents, lost or found property, thefts, and criminal mischief, and documents information in official police reports
• Enters, updates, and maintains records in the Records Management System (RMS) and related databases
• Receives, processes, and responds to requests for information from internal departments, external agencies, and the public
• Performs VIN verifications and fingerprinting services as assigned
• Collects applicable fees, processes payments, and maintains accurate financial records
• Performs general administrative and clerical tasks in support of department operations
• Maintains the medication collection box
• Serves as notary public; notarizes legal documents such as case filing affidavits, warrants and other materials as required
• Maintain confidentiality and security of law enforcement records, protecting sensitive information in accordance with legal and departmental guidelines.
• Assist with audits of records for accuracy and compliance with state and federal regulations.
• Performs other related duties as assigned

*These duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown are duties intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position specific duties.

Knowledge, Skills and Abilities:

Knowledge

• Knowledge of relevant town, state, and federal laws, regulations, and
• Knowledge of modern office practices and
• Familiar with traffic accident reporting

Skills

• Excellent interpersonal and communication skills, with the ability to work effectively with a variety of stakeholders.
• Strong administrative skills, including handling and processing records accurately.
• Skill in the use of computers and various software
• Skills in verbal and written
• Strong organizational and analytical skills to streamline workflows and meet

Abilities

• Ability to provide a positive customer service attitude towards all people entering the facility or by
• Ability to prepare and submit departmental reports efficiently.
• Financially accountable, with experience maintaining accurate financial records.
• Ability to function effectively and professionally in emergency
• Ability to maintain positive working
• Ability to operate small office equipment, including copy machines, various databases, and electronic
• Ability to operate computers for data entry, word processing, and/or accounting
• Ability to work any day of the week, including

Qualifications:

Education/Experience:

• High school diploma or equivalent required supplemented by one (1) year of related experience.

Licenses/Certifications:

• Valid Driver’s License issued by the State of Colorado; safe driving record and a minimum of two (2) years of driving history.
• Possession of or ability to obtain the certification of Notary Public upon hire.
• Must obtain and maintain Criminal Justice Information System (CJIS) compliance within six months of employment.

Pre-Employment Requirements:

• Must pass a conditional post-offer background investigation, motor vehicle record check, and drug screen.

Physical Demands:

• Requires use of general office equipment such as computers, printers, telephones, and related software.
• Use of specialized tools or equipment may also be necessary, including but not limited to technical devices, mechanical tools, heavy equipment, machinery, public-safety-related items, or other industry-specific systems.
• Regular sitting, frequent standing, speaking, and repetitive
• Occasional walking, stooping, kneeling, crouching, crawling, and
• Vision requirements include close, distance, peripheral vision, depth
• Vocal communication and normal
• Occasional exertion of up to 15
• Mental capacity to make sound decisions and follow

Work Environment:

• Work is primarily performed in an office
• Frequent use of office machines such as printers, faxes, and
• In-person position requiring regular attendance at the primary
• Work is primarily performed in a climate-controlled office environment.
• The noise level is typically quiet.
• May involve frequent interruptions and attendance at evening and/or weekend

*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.