Reception + Retail Associates

Do you enjoy meeting new people, staying organized, and making sure everyone feels welcome?

We're looking for friendly, outgoing individuals to join our front desk and retail team. In this role, you'll help create a great first impression, keep the shop running smoothly, and make sure every guest has a positive experience from the moment they walk through the door.

If you enjoy a busy atmosphere, have strong customer service skills, and like being part of a team, we'd love to hear from you!

As a Guest Services team member, you'll help keep the front desk organized while supporting our guests and barbering team.

Your responsibilities will include:

• →Welcoming guests and creating a friendly, professional first impression
• →Answering phone calls and responding to emails
• →Managing service queues and helping guests navigate their visits
• →Providing information about services, products, and the Tommy Gun's experience
• →Assisting guests with retail product selections
• →Supporting product displays, merchandising, and inventory organization
• →Keeping the reception and retail areas clean, organized, and welcoming
• →Working closely with barbers and other team members to maintain a smooth guest experience
• →Managing multiple tasks while providing excellent customer service

We're looking for someone who enjoys helping people and can confidently manage the demands of a busy front desk.

• Excellent customer service skills and a guest-focused attitude
• Strong written and verbal communication abilities
• Confidence answering phone calls, responding to emails, and assisting guests
• A friendly, outgoing personality and positive attitude

• Strong time-management and multitasking skills
• Ability to stay organized and focused in a fast-paced environment
• Willingness to support teammates and contribute to a positive workplace
• Attention to detail when managing service queues and front desk responsibilities

• Familiarity with visual merchandising and product inventory is an asset
• Previous experience in a salon, barbershop, or spa is an asset

At Tommy Gun's, we're all about delivering The Fresh Cut Feeling.

We believe every guest deserves a great experience, and that starts with the people who welcome them into our shops.

Our Guest Services team plays an important role in creating that experience by keeping things organized, helping guests feel comfortable, and supporting the barbers behind the chair.

We also believe work should be enjoyable. That's why we value a positive team atmosphere, opportunities to grow, and a workplace where you can bring your personality to work.

If you're friendly, organized, and enjoy working with people, we'd love to meet you!

Locally owned and operated.