Product Manager (SofwSwiss)

EuropeRemotefull-timemid

Product ManagementProduct Manager

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Quick Summary

Overview

About the Role We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. People make a difference in the big game,

Technical Tools

Product ManagementProduct Manager

About the Role

~1 min read

Responsibilities

~2 min read

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Strong understanding of online casino and sportsbook products, including:

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registration;
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KYC and verification;
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deposits and withdrawals;
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bonuses and wagering;
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game lobby;
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payments;
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CRM mechanics;
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retention and VIP;
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affiliate traffic;
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risk and fraud flows

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Experience working with platform-based iGaming solutions such as SoftSwiss, TrueLabel, or BetConstruct

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Understanding of the limitations of a platform-based model:

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development is handled externally;
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product changes are delivered through the platform;
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some decisions depend on the platform roadmap, account/project managers, and the technical limitations of the out-of-the-box solution

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Experience working with product metrics such as:

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registrations;
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FTD;
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deposits and repeat deposits;
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ARPU;
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GGR and NGR;
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retention;
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conversion rates;
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withdrawal rate;
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bonus cost;
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wagering completion;
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player activity

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Experience building and optimizing product funnels:

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Drive the product development of iGaming projects built on the SoftSwiss platform
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Build and maintain product roadmaps across projects, covering:
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  new features;
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  product improvements;
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  operational changes;
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  product experiments;
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  UX optimizations;
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  platform requests
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Analyze product metrics and identify growth opportunities across:
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  registration;
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  deposits;
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  repeat deposits;
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  player activity;
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  retention;
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  GGR and NGR;
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  CRM funnels
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Work directly with SoftSwiss:
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  create and submit tasks;
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  clarify technical limitations;
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  agree on solutions;
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  control delivery timelines;
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  validate implementation;
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  document outcomes
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Prepare high-quality requirements for the platform and internal teams, including:
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  problem statements;
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  business value;
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  expected behavior;
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  acceptance criteria;
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  checklists;
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  edge cases
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Manage the launch of new product features from ideation and prioritization through testing, release, metrics monitoring, and post-release analysis
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Improve key user flows, including:
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  registration and login;
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  email and phone verification;
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  KYC;
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  deposits and withdrawals;
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  bonus activation;
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  wagering;
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  player communication;
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  game discovery
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Work with bonus logic and CRM mechanics, including:
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  welcome offers;
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  deposit bonuses;
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  free spins;
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  cashback;
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  loyalty mechanics;
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  wagering requirements;
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  segmentation;
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  trigger-based campaigns
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Monitor the quality of the user experience across desktop and mobile, including:
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  navigation;
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  lobby structure;
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  visibility of key actions;
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  payment flows;
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  error messages;
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  banners and pop-ups;
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  SEO blocks;
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  onboarding prompts
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Coordinate tasks between internal teams and the external platform, including product, CRM, marketing, analytics, affiliates, customer support, payments, risk/fraud, design, and platform account/project managers
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Conduct regular competitor and market analysis across key GEOs, identify product best practices, and adapt them to the platform’s capabilities
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Control release quality and ensure that changes:
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  work correctly;
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  do not disrupt critical user flows;
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  meet the original requirements
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Escalate blockers and risks when the platform cannot provide the required timeline, solution, or implementation quality

Ability to prepare business requirements, user stories, acceptance criteria, checklists, product briefs, and tasks for the platform team

Experience prioritizing tasks based on business impact, user experience, technical complexity, KPIs, and operational risks

Strong communication and stakeholder-management skills

Ability to negotiate with the platform provider, escalate issues, structure requests, document agreements, and drive tasks through to completion

Experience working with multiple stakeholders simultaneously, including:

CRM;
marketing;
affiliates;
analytics;
design;
legal and compliance;
customer support;
payments;
platform and account teams

Ability to work in an environment with uncertainty, incomplete documentation, and changing priorities

Working proficiency in English for written communication, meetings, task-setting, follow-ups, and documentation

Nice to Have

~1 min read

Hands-on experience with the SoftSwiss ecosystem, including one or more of the following:
- Casino Platform;
- Sportsbook;
- Bonus API;
- Jackpot Aggregator;
- Game Aggregator;
- Affilka;
- CRM or retention tools;
- related modules
Experience launching iGaming projects from scratch or preparing a brand for launch or soft launch
Experience working with Tier-1 markets
Understanding of affiliate business models, redirect logic, domain strategy, traffic sources, and the impact of traffic quality on product metrics
Experience working with:
- payment providers;
- SMS providers;
- KYC providers;
- anti-fraud tools;
- CRM/CDP platforms;
- Smartico or similar player-engagement platforms
Understanding of SEO-related tasks for iGaming products, including SEO blocks, landing pages, indexing, content visibility, and product/UX trade-offs
Experience with dashboards and analytics tools such as Tableau, Power BI, or GA4

What We Offer

~1 min read

✓The opportunity to work with several iGaming projects in an active stage of development

✓A platform-based operating model where the main technical implementation is handled by SoftSwiss, requiring strong task definition, delivery control, and effective collaboration with an external team

✓Direct influence on product metrics, UX, retention, monetization, and the operational efficiency of the projects

✓Cross-functional collaboration with CRM, marketing, analytics, affiliate, customer support, payments, risk/fraud, and platform teams

✓A high level of independence and ownership of results

✓Work format: remote or hybrid in Cyprus

✓Employment type: full-time