General Manager

Cambodia·Phnom Penhmid

ExecutiveChief Executive Officer

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Quick Summary

Key Responsibilities

Oversee and optimize day-to-day operations of the travel agency to ensure seamless delivery of services. Implement, review, and refine operational policies, procedures,

Technical Tools

ExecutiveChief Executive Officer

General Manager

ASAP

HW22+9C8, Samdech Monireth Blvd (217), Phnom Penh, Phnom Penh, Cambodia

Oversee daily operations and lead our high-performing team. The candidate will be responsible for streamlining operational workflows, driving business growth, and ensuring the highest standards of premium service that our clients expect. He/She will serve as a bridge between high-level strategy and day-to-day execution. The ideal candidate possesses strong leadership capabilities, extensive experience in the travel and tourism industry, and a proven track record of operational excellence and team development.

Responsibilities

~2 min read

→ Oversee and optimize day-to-day operations of the travel agency to ensure seamless delivery of services.
→ Implement, review, and refine operational policies, procedures, and workflows to increase efficiency and productivity.
→ Monitor daily performance metrics and address any operational bottlenecks immediately.
→ Ensure full compliance with local travel regulations, insurance mandates, and industry standards.
→ Lead, mentor, and motivate a diverse team of travel consultants, operations staff, and department heads.
→ Set clear performance goals, conduct regular performance evaluations, and foster a culture of accountability and continuous improvement.
→ Identify training needs and coordinate professional development programs to keep the team updated on industry trends and destination knowledge.
→ Collaborate with HR on recruitment, onboarding, and retention strategies for top talent.
→ Work closely with the COO to align operational goals with the company's long-term strategic vision.
→ Prepare and present regular operational and financial reports, KPIs, and progress updates to the COO.
→ Analyze market trends, competitor activity, and customer feedback to identify new business opportunities and areas for improvement.
→ Assist the COO in budget preparation, forecasting, and expense management to ensure profitability.
→ Manage relationships and negotiate contracts with key suppliers, including airlines, hotels and ground agencies.
→ Ensure cost-effective operations without compromising quality of service.
→ Act as the ultimate escalation point for complex client issues, resolving complaints or emergencies gracefully and efficiently.

Bachelor's degree in Business Administration, Hospitality, Tourism Management, or a related field. An MBA or advanced degree is a plus.

Minimum of 5–7 years of managerial or leadership experience, specifically within a travel agency, tour operator, or premium hospitality brand.
Proven experience managing operations, budgets, and cross functional teams.
Deep understanding of the travel industry, corporate & retail travel trends, and global destinations.
Familiarity with travel tech tools, Global Distribution Systems (GDS like Amadeus/Sabre), CRM software, and reservation platforms.
Exceptional verbal and written communication skills; ability to communicate effectively with the team, vendors, and C-level executives.
Strong crisis-management skills with the ability to think on your feet and make sound decisions under pressure.
Comfort working with budgets, P&L statements, and data driven KPIs.
Customer-centric mindset, and a sharp attention to detail.