Sales Supervisor

Cambodia·Phnom Penhmid

OtherSales Supervisor

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Quick Summary

Key Responsibilities

Boost sales by giving each visitor the feeling of being treated uniquely. Prepare sales onsite in strong collaboration with all customer-facing staff.

Technical Tools

OtherSales Supervisor

Sales Supervisor

ASAP

Supports Marketing activities and initiates first contact.

Performs the needed analysis.

Configures the product.

Prepares the offer of purchase and closes the deal.

Customer Follow-up.

Localization of customers.

Capture data / data agreement.

Responsibilities

~1 min read

→ Boost sales by giving each visitor the feeling of being treated uniquely.

→ Prepare sales onsite in strong collaboration with all customer-facing staff.

→ Negotiate and agree on the offer with the customer, recommend financial services, offer and prepare the contract with the customer.

→ Acquire and localize customers (cash and financed customers) and ensure customer satisfaction at any time.

→ Generate highest level of customer experience and brand loyalty in every task and activity.

→ Be knowledgeable about products and services, responsible for certain Persona customer segment and able to understand the individual needs of this segment.

→ Change dealership mind set towards a customer centric culture and act as an intrapreneur searching for innovative ideas how to increase customer satisfaction and experience.

→ Keep/increase product/service knowledge within dealership at/to a high level (incl. competitor info etc.).

→ Handle proactive portfolio management, reflecting the luxury working standards.

→ Create luxurious customer experience, 100% ensure seamless and first-class customer journey.

→ Ensure luxury working standards execution 7 for 7.

Qualification

Final secondary school examination or equivalent
Driving license
Business or technical training/ apprenticeship
Certified Automotive Sales Advisor
Member of local inner circle to understand mindset and lifestyle
Contact to relevant customer group
Passion for luxury products and lifestyle
Very high brand identification

Professional Experience

Experience in a motor vehicle company/industry (ideally automotive industry)
Working experience with customer contact
Working experience with service
Experience with contract negotiations
Professional experience as a Sales Advisor
Further qualifications like track records even from other industries
Track records from (host) service industries

Soft Skills

Ability to listen and understand customers
Strong customer service orientation
Attitude of trustworthiness, human touch in interactions with customer
Flexibility, willingness to learn, ability to quickly adapt
Digital abilities, excitement about digitalization, online sales and social media affinity
Openness to innovation
Very strong service orientation, firm communication skills (on eye level with target group) and high persuasiveness
Solid innovative thinking abilities
Networking capabilities (relator, high empathy)

Hard Skills