Senior RevOps Systems Manager

We're hiring a Senior RevOps Systems Manager to join our Revenue Operations team here in NYC. This is an opportunity to serve as the connective tissue between Sales, Marketing, and Customer Success, and to have significant impact on how our go to market motion runs.

You'll own our GTM tech stack: the tools, processes, and integrations that power our go to market motion, and bring the experience and instincts to evolve it as we scale.

This is a high ownership role for someone who doesn't need to be handed a playbook. You'll come in with opinions, build the right systems, and hold yourself accountable for outcomes, not just outputs.

HubSpot Administration & Platform Ownership

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  Serve as the senior HubSpot administrator and work with cross functional stakeholders to determine business need and structure for new hubs (e.g Service Hub)

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  Own platform architecture: pipelines, lifecycle stages, workflows, custom properties, permissions, and reporting infrastructure

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  Set the standard for how the platform is configured, documented, and maintained as the business grows

Tech Stack Ownership & Strategy

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  Own the GTM stack end to end, including integrations, data flows, and system health across tools

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  Lead tool evaluations with structured analysis and a clear recommendation, not just a feature comparison

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  Proactively identify gaps, redundancies, and opportunities before they become problems

Process Design & Insights

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  Partner with RevOps leadership and cross-functional stakeholders to turn business needs into scalable system solutions

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  Drive process improvements across the lead-to-revenue lifecycle

Troubleshooting & Cross-Functional Partnership

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  Be the team's primary troubleshooter: diagnose cross-system issues end to end and communicate clearly

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  Translate between technical complexity and business impact for stakeholders at all levels, turning business requirements into technical systems solutions

• 5+ years in a systems administration or GTM operations role with demonstrated ownership across a full stack

• Deep, admin-level HubSpot expertise; HubSpot certifications strongly preferred

• Track record of building and improving GTM systems, not just maintaining them

• Strong analytical instincts: you know what questions to ask of the data and how to surface what matters

• Comfortable operating with autonomy; you figure things out, document what you find, and communicate proactively

• Experience partnering across Sales, Marketing, and CX at a fast-moving company

• Sharp problem-solving instincts, especially in fast-moving, ambiguous situations

• Confidence to make decisions with best-available rather than perfect information

• A drive to understand why your systems behave the way they do, not just that they work, but how

• Excellent written and verbal communication skills

• A team-first mentality and a love of learning

• Low ego, high energy

We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.

Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024.

We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear.

We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.

Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.