Field Service Technician I

Join Toshiba America Business Solutions as a Field Service Technician I in Louisville, KY.

You’ll work with industry-leading office technology while supporting customers throughout your assigned territory. From troubleshooting and repairs to installations and upgrades, you’ll play a key role in keeping multifunction printers, copiers, and Managed Print Services (MPS) environments running at their best.

Every day brings new opportunities to solve technical challenges, support customers and keep business-critical technology running smoothly.

If you enjoy hands-on work, continuous learning, and working directly with customers, you’ll have the opportunity to build your expertise across industry-leading office technology.

• →Maintain, service, and repair printers, copiers, and other office technology at customer locations
• →Provide product training and support to customers
• →Diagnose equipment issues and perform installations, upgrades, modifications, removals, and retrofits.
• →Complete service calls based on priority while managing your schedule effectively
• →Maintain parts inventory, tools, and test equipment, and perform preventative maintenance
• →Complete required Toshiba, dealer, and manufacturer training, and rebuild components in the shop as needed
• →Accurately document service activities and follow safety policies and procedures
• →Provide guidance to less experienced technicians to support first-call efficiency

• High School Diploma or GED
• A minimum of one year of experience in one or more of the following:
  Technical repair, service & installation of copier/office equipment (Preferred)
• Technical service, repair or training of Photo ID systems/software, printers, ID Badge, or Fingerprint equipment
• Technical service, repair or support of comparable products
• Advanced education or certification or internships in respective areas can be used to meet experience requirement
• Demonstrated experience with document management, MFP, and print devices and/or 6 months of Shop Tech experience a plus
• Intermediate computer skills and strong electro-mechanical aptitude
• Ability to lift 50 lbs. and perform frequent bending, lifting, and reaching
• Valid driver's license and auto insurance coverage per Toshiba policy for positions requiring the use of a personal vehicle for company business 

• $18.00-$20.00 hourly rate, depending on experience. 
• Monthly Performance Bonus
• Mileage Reimbursement Program  

Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions that help organizations across a wide range of industries.

At Toshiba, you’ll have opportunities to expand your expertise, gain exposure to multiple areas of the business, and build a rewarding career with a trusted global organization.

The content below is exclusively available on our careers site job description: https://careers.business.toshiba.com/  

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Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.