Observability Technical Product Line Manager

We are seeking a highly technical Product Line Manager to lead the strategy, roadmap, and lifecycle management of our Observability Platform supporting retail commerce infrastructure including POS systems, self-checkout devices, store edge infrastructure, and cloud services.
This role sits at the intersection of platform engineering, telemetry, distributed systems, AI-driven observability, and product strategy.

The Product Line Manager will define how telemetry signals from hardware, operating systems, middleware, and applications are collected, processed, analyzed, and transformed into intelligent operational insights and automated responses.

Key Responsibilities

• Define and evolve the product vision and strategy for the Observability Platform.
• Identify opportunities to deliver telemetry-driven operational intelligence across hardware devices, operating systems, middleware, and applications.
• Translate customer needs and operational challenges into scalable platform capabilities.
• Align the observability platform strategy with broader edge computing, cloud platform, and retail infrastructure initiatives.

• Define product capabilities that enable AI-driven operational intelligence, including:
• anomaly detection across metrics, logs, and traces
• Intelligent alert correlation
• predictive failure detection
• root cause analysis automation
• capacity and performance forecasting
• operational behavior baselining
• Work with engineering and data teams to enable machine learning models that analyze telemetry data and generate proactive operational insights.

• Hired directly by Toshiba and 100% under payroll.
• Benefits of the law (IMSS, INFONAVIT).
• Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
• Minor medical expenses insurance.
• Savings fund for employees, capped at the limit of the law.
• Grocery coupons.
• Pension plan.
• 30 Christmas bonus days.
• 12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements