Internal Parking Auditor - Gaylord Opryland Hotel & Resort

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

• Examines departments’ cash handling and tracking activities for compliance with Towne Park plans and policies. Collects all daily paperwork, go over with current cashier, and go over events for the day that will impact revenue. Reconciles all daily and overnight tickets; validations and comps and review with appropriate facility representative. Inputs all necessary information in the sites budget and forecast files- 50%
• Analyzes data obtained to identify deficiencies in controls and looks for efficiency opportunities. Inspects and Reviews equipment and vendor control log book for follow up and pass on to AM daily. Inspects gates and equipment for organization and cleanliness. Reviews all adjustments with appropriate facility representative- 25%
• Updates transition plans as necessary. Helps with transition of new management (AM, AAM, etc.). Responsibility for training and certifying new cashiers to ensure qualifications in position. Communicates staff’s performance issues and/or irregularities to management. Required to fix all over / shorts for property in system. Be available at all times for cashiers- 25%

• High school diploma or general education degree (GED) preferred

• Must be at least 18 years of age and be able to pass a criminal background and drug screen

• One to three months related experience and/or training; OR equivalent combination of education and experience
• Customer service experience preferred
• Register/Computer experience preferred

• General knowledge of basic accounting/billing procedures/cashiering practices
• General knowledge of collections processes, auditing and analyzing data

• Must be able to speak, read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
• Must be able to put numbers in numerical sequence
• Must be able to understand 24 hour and military time systems
• Clearly understand rates applicable to time passed

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel of up to 5% may be required.

I understand that every effort has been made to make this job description as complete as possible.  However, it in no way states or implies that these are the only duties that I will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.  I accept that at any time there may be modifications or changes to the above job description.