Service Billing Coordinator

Provides administrative and customer service support by preparing financial documents, coordinating service requests, resolving escalated issues, and managing inquiries through field-management and phone systems. Analyzes information to create reports and presentations while maintaining strong relationships with customers, staff, and business partners.

This role is an on-site position in our Arlington Heights, IL office.

• →Prepare quotations, requisitions, and documents related to customer account set up, invoicing, accounting, expense reporting and/or payroll
• →Communicate with local and remote customers/staff regarding billing disputes, scheduling, material control, and project tasks
• →Monitor on-site fulfillment of customer requests by using a cloud-based field management system
• →Communicate with area management regarding escalated issues and the progress of their resolution
• →Assist all internal and external customers who are seeking transactions that require resources from the service department
• →Accurately route and/or directly address initial customer inquiries
• →Prepare reporting and presentations by collecting and analyzing information and trends
• →Maintain relationships with contacts from frequent customer and partner companies
• →Performs other related duties as assigned.

• High school diploma or equivalent (GED, etc.)
• 3-5 year(s) of experience/training with basic accounting functions / bookkeeping
• 3-5 year(s) of experience/training with a cloud-based field service management system (FSL/Salesforce, Epicor ERP) is highly desired
• 3-5 year(s) of experience/training with advanced customer service concepts and project management
• Intermediate proficiency with the Microsoft suite of products (Outlook, Word, Excel, PowerPoint, etc.)

• Post-secondary degree/certificate or license in a field of study related to customer service
• 1+ year(s) of experience/training using a multi-line phone system (VoIP) in an administrative/support role is highly desired