Data Center Engineer (On-site)

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

The Data Center Engineer will provide advanced technical support and resolve issues with unique client servers, storage, and networking hardware, both on-site and remotely. This position will lead assessments of escalated technical issues, use independent judgment to develop and execute remediation plans, perform in-depth root cause analysis, and drive resolution efforts.

• Bachelor’s Degree in Engineering, Information Technology/Systems, Computer Science, or equivalent level of work experience.
• A minimum of 4 years’ experience leading technical root cause analysis, developing and executing unique and individualized resolution plans on server, storage, or networking hardware.
• CompTIA and Linux Certifications or equivalent.
• Ability to operate independently and make significant decisions for unique client environments with minimal to no supervision.
• Exceptional attention to detail, strong organizational and troubleshooting skills.
• Proficient in service and repair of all systems (current, new, and updates)
• Experience with online productivity tools (i.e., ConnectWise Manage, WebEx, ServiceNow).
• Must be customer-centric and can work under aggressive timelines.
• Ability to multi-task while adhering to Company and customer standards.

While performing the duties of this job, the employee may frequently be surrounded by loud noises and varying temperatures. Work is often performed in client locations which can consist of (but not limited to) data centers, office spaces (small and large), a computer laboratory environment, and various other types of outdoor environments. Must be able to work weekends and after hours. Ability to travel domestically up to 20% of the time. 

• →Analyze complex tier-two service requests for HP, Dell, Lenovo, and Supermicro servers, and extend support to storage and networking devices.
• →Consult with clients to assess business requirements, use approved management tools to diagnose failures, and develop tailored remediation plans, deliverables, and next steps.
• →Plan and execute hardware maintenance and component replacements, including pre-change checks, fault isolation, stakeholder coordination, and post-repair validation.
• →Troubleshoot, replace, and validate server hardware components, including batteries, chassis backplanes, disks, fans, memory, processors, network cards, power supplies, RAID controllers, riser cards, and system boards.
• →Configure platform-level management functions, including out-of-band management controllers such as iLO, iDRAC, XCC, and BMC; set up credentials; apply firmware and basic hardware configuration settings; and create bootable media for various utilities and tools.
• →Maintain monthly onsite spare-parts inventory, coordinate replenishment needs with the team, and support planning when required parts are unavailable. This includes monitoring the warehouse for spares and adding them to the stock.
• →Process RMA returns and track items through completion.
• →Lead customer phone and remote-support sessions to gather technical details, explain findings, coordinate resolution activities, and manage service requests with customers, partners, and backline support, including dispatch, escalation, component replacement, exchange, or vendor-provided fixes.
• →Manage customer support requests and escalations in accordance with contractual service-level agreements and agreed-upon technical standards, while documenting diagnostic findings, corrective actions, validation evidence, and as-built configurations in the applicable service record or ticket.
• →Develop and maintain technical knowledge articles covering supported products, current support policies, best practices, service delivery methods, and lessons learned from complex remediation work.
• →Support special projects as needed, including new device installations, equipment decommissions, and related data center activities.

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.