Senior Data Center Technician (On-site)

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

Under the general direction of the Lead, Data Center Operations, the Senior Data Center Technician will provide hands-on support and remote hand services for customers, train and mentor lower-level resources, complete standard reports, and support cross-functional teams in fulfilling service requests. 

• At least six years’ experience in a technical or data center support role.
• Experience working with various networking hardware such as multiplexers, routers, and switches.
• Experience creating SOP’s, templates, best practices, and providing training.
• Manage solutions to objectives and metrics.
• Proficient knowledge of common network protocols such as TCP/IP.
• Proven experience with fault isolation and troubleshooting networks and computers, including LAN, WAN, and servers.
• Familiarity with configuring networking and security equipment.
• Familiarity with configuring Microsoft Windows and various versions of Linux.
• Experience with data communication issues.
• Proficiency in Network troubleshooting tools (ping, traceroute, SNMP).
• Ability to work independently and manage multiple priorities and interruptions.
• Good understanding of Internet technologies (firewall/router/switch/VPN/DNS/Proxy).
• Driven to independently research solutions when provided the desired result.
• Ability to travel to support our Professional Services requirements. 

• Perform analysis and consulting of customers' IT infrastructure hardware in production; perform walkthroughs with the customer to determine the ability to deliver the project.
• Perform structured cabling assessments and provide recommendations.
• Install and manage structured cabling infrastructure projects.
• Elicit Data Center infrastructure requirements from clients.
• Install, terminate, test, and label all cross-connects (copper and fiber) in the data center according to Company best practices.
• Support day-to-day operations of the data center and execute medium to large projects.
• Troubleshoot physical problems and address issues.
• Move and install shelves, power strips, rails, cable management, servers, switches, and other equipment as required.

• Download and transfer disk images or configuration files.
• Assist in the configuration of OS (Linux, IOS, WIN, etc.)
• Configure OOB (out-of-band) management interfaces on various devices for remote access (compute, storage, and networking).
• Test and validate remote accessibility to the customer computer, server, and/or network system.
• Assist in the configuration and deployment of minor releases and updates.
• Assist with installing and configuring network and storage devices.
• Keep up-to-date documentation of OS configuration.
• Visually inspect equipment for errors or unusual noises, as trained and directed.
• Assist with performing infrastructure readiness tests.
• Identify and report problem devices; replace defective parts, as directed.
• Create and maintain service desk documentation.
• Complete monthly standard reports.
• Support cross-functional teams to fulfill service requests.

• Provide a plan, unpack received items while identifying parts, and dispose of all non-essential items. Deliver report results and give recommendations.
• Ensure power tests and reports on all incoming products are completed before moving them to the data center floor, per practices.
• Input all device locations and cable connections into a customer-defined database.
• Record all received products into a customer-defined database (including asset tag information, product manufacturer, model, and serial number).
• Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies.
• Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommends changes.

• Train and mentor other Data Center Technician(s).
• Maintain a high level of customer satisfaction.
• Review work orders proactively and as post-work quality assurance to ensure requests are handled accordingly to requests.
• Actively participate during the service transition phase to perform knowledge transfer and documentation.
• Develop documentation to maintain accurate records of customer computer, server, and network systems.
• Accept, fulfill, and report status through the ticketing system, time reports, and email.
• Escort vendors and repair technicians as requested by the customer.
• Perform crisis management during critical situations or major service outages.
• Communicate to stakeholders according to SLAs.
• Perform Root Cause Analysis.
• Follow Company best practices and Standard Operating Procedures.
• Participate in on-call rotation.
• May perform other duties as assigned by supervisor.

• High School diploma/GED required.
• CompTIA A+, BICSI, or similar certification is preferred.
• The following certifications are highly desirable: Hadoop, Dell, NetApp, EMC, Cisco, F5, and HP.

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.