Client Services Representative

Company Description

Tradeweb is a global leader in electronic trading for rates, credit, equities, and money markets. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.

Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.2 trillion over the past four fiscal quarters, topping $2.5 trillion in ADV for the first quarter of 2025.

Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues – and 2024 was our 25th consecutive year of record revenues.

Tradeweb is a great place to work, recognized in 2024 by Forbes as one of America’s Best Companies (2024) and by U.S. News & World Report as one of the Best Financial Services Companies to Work For.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

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Group Details

An exciting opportunity has arisen to join Tradeweb's Client Service team covering the whole APAC region. Working in a fast paced, challenging and dynamic environment, the team enjoys the responsibility of delivering the Tradeweb suite of products to our clients on the buy side. As a Client Services Representative, you will be expected to deliver an excellent level of service to all clients, dealing with requests for information, queries and problems in an efficient and friendly manner and developing and maintaining a thorough understanding of our products and services in order to meet with our clients’ demands.

Job Responsibilities

•       Support buyside clients with general platform / product queries but will have a focus on supporting our Repo Workflows

•       Monitor trades and actively follow up to identify and resolve any issues 

•       Support internal teams with client connectivity and delivering initial user training

•       Work directly with the Sales Teams to onboard new clients, including handling legal documentation and training coordination

•       Take ownership some buyside procedures and documentation

•       Fostering productive relationships with both Clients and other Sales & Client Services Representatives; and supporting team efforts to deliver great service, particularly around product launches

•       Coordinate with clients' Back and Middle offices to configure the relevant post-trade solutions, tailored to their transaction reporting and monitoring requirements

•       Participate in client calls to discuss their workflows and expectations on our pre-trade, trading and post-trade offerings.

•       Ensuring the system is prepared for daily trading and monitor performance throughout the trading day

Qualifications

•       Results oriented and motivated to deliver excellent client service

•       Keen interest in financial markets; prior exposure to or enthusiasm for Repo Products is highly desirable

•       Client services or financial services background preferred

•       Fluent in North Asian languages (Mandarin, Japanese, Korean etc) is beneficial

•       Ability to multitask with strong organizational and time management skills

•       Strong MS Office skills and must be comfortable using financial application

•       Able to support colleagues in achieving collective goals and demonstrate initiative and resourcefulness in independent task. 

•       Eager to learn, results focus and requires a high degree of self-motivation

Additional Information

We offer a comprehensive range of benefits to support our employees at every stage of life and career. Our programs include enhanced parental leave, family-building and postpartum support through Maven, subsidised gym membership and a wide range of learning and development opportunities, to name a few! While specific offerings may vary by location, our teams will be happy to provide more detailed information about the benefits available in your region as you move through the recruitment process.