On-Road Support - Assistant Manager

About UsAt TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. How We WorkOur values shape every hire we make and every team we build: 🌍 Value Every Voice — we put people first🤝 Act with Integrity — we do what’s right🧭 Explore Beyond Boundaries — we’re driven by curiosity🎯 Own the Outcome — we take responsibility for our decisions✨ Succeed Together — we’ve got each other’s backs POSITION SUMMARY Once a trip has been allocated, this position will have the knowledge and capacity to manage and make decisions regarding on road challenges and issues, providing support to Travel Directors to deliver optimum customer service and delivery with close collaboration with our Travel Experience Managers and other Operations Teams. KEY RESPONSIBILITIES Collaborates closely with Travel Experience [TE] Managers Brochure Proofing Receive Pre trip handover from TE Team as to trip component status upon allocation Brief TD with any updates re any trip deviation to itinerary Brief TD who are new or who have not conducted a specific itinerary before. Debrief TD post trip Point of contact and solution for all on road operational issues Manages Book Outs or hotel changes with escalation as required to GM Support required re any component gaps while on trip: i.e. hotels/restaurants Reviewing and monitoring of overspend to manage ‘situations’ on trip Sign off on additional sundries on trip Amends to Technical Itineraries/Tropics individual trip level Review of End of Trip Reports with feedback triaged as needed to various teams. TD Meeting coordination and presentation Be able to step in as a standby TD in emergency Included in Out of Office Emergency Rota Included in Crisis Management Team   Why Join Us? At TTC, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your careerAlongside this, we offer a strong benefits package, including private medical healthcare, paid volunteering days, and a host of additional benefits. If you’re ready to build your career in Travel & Tourism and make an impact - click apply today!