Account Resolution Representative

Our state-of-the-art Call Center is looking to build on our biggest strength: our teammates! We are searching for energetic Account Resolution Representatives with EXCELLENT communication skills.

We are searching for professionals with GREAT communication skills. Must have strong time management, willingness to learn, and a desire to have FUN at work. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!

Job Duties and Responsibilities

The Account Resolution Respresentative is responsible for the day-to-day pursuit and resolution of open accounts across Varent

Holdings’ portfolio. Working directly with law offices, funders, and other third parties, this role gathers required

documentation and drives accounts to timely resolution. The ideal candidate is a highly organized self-starter with

excellent written and verbal communication skills who can manage a high-volume workload in a fast-paced

environment. Training is provided for candidates who demonstrate the right aptitude and work ethic.

• →Correspond with law offices, funders, and other third parties to gather necessary documentation and ensure
• →timely claim resolution or payment.
• →Send missing bills and reports on request, and upload supporting documents — endorsed checks, drop letters,
• →settlement confirmations — setting the matching verification status.
• →Manage an assigned portfolio of accounts, prioritizing aging balances and high-impact files.
• →Maintain accurate, current records of all collection activity within internal software and case management
• →systems.
• →Request new attorney information on subbed-out cases and forward bills and reports to the new firm; route
• →unknown representation to appropriate parties.
• →Follow up consistently on outstanding balances through phone, email, and written correspondence. Ensure case
• →compliance with outreach attempts within 90 days on active accounts.
• →Research and resolve account discrepancies, escalating unresolved issues to the Collections Manager as
• →appropriate.
• →Ensure compliance with state and federal regulations governing personal injury claims and medical billing and
• →Practices of HIPAA and the Fair Debt Collection Practices Act (FDCPA).
• →Manage communication workflows with law offices and other third parties in a fast-paced environment.
• →Collaborate with the collections team to improve process and administrative efficiency.
• →Perform other duties as assigned.
• →

• Strong written, verbal, and interpersonal communication skills.
• Demonstrated ability to handle challenging conversations with professionalism and composure.
• Close attention to detail and strong organizational skills.
• Proficiency with standard office software and the ability to learn internal systems quickly.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Call Center Experience is a must.
• Excellent English Proficiency Required.
• Immediate Availability.