IT Business Analyst III - Application Support

The IT Business Analyst III – Application Support is the link between the people who run Trinidad Benham's business and the team that builds the software they depend on. This role owns complex areas of our ERP and business applications from end to end: working with operations, finance, and supply chain teams to understand how the work actually gets done, designing solutions that fit, writing the requirements engineers build from, and validating the result before it reaches production. The role also provides day-to-day support for those same applications. That means seeing the same problems users report and being in a position to fix the cause rather than the symptom and the patterns that surface in support are what drive the next round of improvements. Time is divided roughly 75% business analysis and 25% application support. This is not an order-taking role. When a request does not solve the underlying problem, the Business Analyst III is expected to say so, weigh the tradeoffs, and recommend a better approach. The role works independently on complex assignments, coaches newer analysts, and helps shape how business analysis is practiced across the team. Trinidad Benham is employee-owned, so the improvements this role delivers are improvements to a company its employees hold a stake in.