Service Coordinator

Serve as the first point of contact for client support calls and route issues to the appropriate technical team.

Create and manage service tickets with complete and accurate details, including contact info, categorization, SLOs, and resource assignments.

Proactively monitor systems and workflows to identify service disruptions or emerging issues.

Prepare client quotes for hardware, software, and related services based on identified needs.

Manage vendor relationships by placing and tracking purchase orders for third-party products and services.

Oversee the equipment intake process and ensure proper handling according to procurement procedures.

Organize and maintain technician schedules to optimize resource availability and response times.

Assist with level 1 technical support as needed.