Consulting Engineer

Consulting Engineering (CE) – IBM, Dell, HP, Cisco or equivalent Advanced Technical Expert

Introduction:

TRT Solutions Limited is Global IT Services Company with 15 offices across Asia, Europe and the USA. The mission of TRT is delivering mission critical IT Server, Storage and Networking Infrastructure services in the form of Maintenance, Managed and Professional Services to global multinationals and top 500 domestically based companies. Due to our recent expansion and consolidation of our Global Shared Services functions we are recruiting for Vendors Certified Advanced Technical Experts (Consulting Engineers – CE) across all the key IT server, storage and networking infrastructure technologies, such as (but not limited to) IBM, HP, Cisco, Dell/EMC. Consulting Engineers will be working with a wide range of internal and external TRT stakeholders to deliver technical solutions to support TRT’s professional, Infrastructure design, Maintenance and Managed service offerings. Successful applicants will have a high sense of urgency, be direct in their communications, resilient in their nature and obsessed with detail. The role of the CE can be both  remote or in office position depending on the location of the applicant. This position is perfect for a 7+ year vendor certified technical expert that is willing to deliver world class IT Infrastructure solution and receive and world class salary and benefits package. Many CEs have built lasting careers at TRT .. see if you will be one of them.

Overview:
Consulting Engineers (CE) are to assist prospective and existing clients and business development manager with solution designs and provide Advanced Technical Support to the TRT Global Service Desk on escalated service cases.

Job Description:

The primary functions of the Consulting Engineer is to provide L3 backend support to escalated tickets, conducts incident changes related to server, storage, and networking hardware and software.

• Analyse customer requirements to ensure TRT’s solution is technically accurate and complete by providing technical recommendations and formulating pre-sales consultations forms (PSC’s).
• Conducts high level changes to a customer’s environment by creation Change Request Form (CRF) and Scope of Work (SOW) documentation.
• Engage in short to long term professional services project implementation and deployment and frequently communicate with the customer throughout the job delivery process.
• Attend pre-sales meetings, conduct solution design and presentations and answer technical queries from the customer.

• Provide technical guidance and support to Global Support Delivery (GSD) and Field Engineers (FE) for escalated service calls.
• Attend the customer site when necessary to perform escalated hardware or software fault resolution.
• Document technical procedures and processes and update TRT knowledge database from time to time.

Key Responsibilities:

Break/Fix Hardware Maintenance:

• Perform remote troubleshooting to identify failed hardware
• Coordinate with Service Partners or Support Engineering team for onsite support
• Involve external vendor support as and when necessary
• Documentation of problem resolutions into TRT’s knowledge base
• Ensure procedures are properly followed when service partners attend site
• Assist the FE team as needed in resolving onsite HW break fix engagements with TRT clients

Software Support:

• Analysis of System and network software problems (UNIX, OS400, IOS, Navisphere, iSeries .. etc)
• System, Storage and Network Systems patching to resolve issues
• Escalation to L2 and/or L3 core dumps for analysis
• Installation and maintenance of software packages
• Documentation of problem resolution into TRT’s knowledge base via standard Wiki update procedure

Requirements:

• Candidates must possess a College Degree Holder. With Training and Certification would be an advantage.
• Depending on the CE’s primary skillset(s) maintain minimum certification on each of the technologies.

• AIX - IBM Certified System Expert
• IBM Storage - IBM Certified Specialist - Midrange Storage Technical Support
• Linux – Linux Professional Institute – Certification 2 or RedHat Certified System Administrator
• Microsoft - Microsoft Certified Solutions Expert (MCSE): Server Infrastructure
• HP-UX - HP-UX Certified System Engineer
• Solaris – Oracle Certified Professional
• VMWare – VMWare Certified Professional
• CCNA / CCNA – Cisco Certified Professional
• JNCD / JNCIA – Juniper Certified Professional
• TSM - IBM Certified Deployment Professional

• Must have  7 years up of experience handling remote break-fix hardware device maintenance, IT Server, Storage and - - - Networking Operating System support.
• With 7 years up of experience in networking server and storage hardware and software.
• Must have exposure/experience in analysis of Networking, Storage, UNIX and Windows related software issues.