Value Chain Team Leader

Overview:  

The Value Chain Team Leader will be the focal point of communication, co-ordination, and administration with the Value Chain Team and Service Partner Team. Engaged in every facet of the business process – planning, purchasing, shipping, storage & distribution, sourcing, customer service, and more. Its performance helps the organization control expenses, boost service coverage, and maximize profits.  

Key Deliverables:  

The Value Chain Team Leader is responsible for producing the following deliverables:  

• Direct, coordinate, assign, monitor and review the work of the Value Chain & Service Partners Administrators.  

• Inventory Management – Coordinate Global Stock take regularly.  

• Collaborate with staff, other departments, and executive management to share information, resolve problems, and to clarify management objectives.  

• Oversee organization wide management of the strategic sourcing, procurement, contracting, and evaluation of services.  

• Develop and implement new systems, best practices, inventory control, demand planning, and other optimizations to grow the business.  

• Develop and implement profit improvement plans and change management plans with prioritization and resourcing.  

• Communicate values, business goals, and represent the organization both internal and external.  

• Manage supplier/vendor/partners relationships.  

• Manage suppliers & partner’s activities, reviewing proposals and contracts, developing performance specifications, and serving as a liaison with the organizations.  

• Direct the hiring, training, supervision, mentoring, and performance evaluations of the Value Chain & Service Partner staff.  

• Support the development of Value Chain & Service Partner based training materials, manuals, and procedures.  

• Establish key performance indicators, monitor ongoing performance, and improve performance against set goals.  

• Managing the administrative reporting requirements of the team and the departments KPIs  

• Coordinating and running the Weekly Meetings  

• Escalation points for issues/concerns within the Value Chain & Service Partner Teams.  

• Identify potential projects to deliver changes and improvements to both the Value Chain & Service Partner Teams and commission selected projects.  

Required Skills/Capabilities:  

• Strong written and verbal communication skills, ability to clearly communicate with own team and with other departments and the Executive Management.  

• Proficient computer skills with MS Word, Excel, PowerPoint, and Outlook.  

• Problem solver with high level of organizational and negotiation skills.  

• Ability to coach and train a team to achieve maximum potential.  

• Proven ability to analyze to reduce cost and improve performance.  

• Fact driven; data driven decision maker.  

Key Accountabilities:  

• Manage and direct all procurement, inventory control, logistics, service partner, and sourcing activities.  

• Select, train, evaluate and develop Value Chain & Service Partner Admins; Develop team culture to create an optimum environment for employee growth and contribution.  

• Develop and implement new or improved Value Chain & Service Partner processes and strategies.   

• Represent company in negotiating contracts and formulating policies with suppliers, vendors, and partners to support strategic business objectives.  

• Drive cost reduction efforts utilizing negotiation techniques, managing parts, shipping, and service costs to minimize expenses.  

• Analyze inventory, market, delivery systems, and SLAs to determine how to minimize escalations and optimize customer service.