Technical Support Specialist – Autonomous Vehicles

Fleet Tech Support Specialist

• →Monitor assigned autonomous vehicles through computer-based fleet and remote-support systems
• →Review multiple camera feeds and system information to identify potential issues
• →Provide remote operational support when vehicles encounter situations requiring assistance
• →Monitor vehicle status and respond to alerts or operational events
• →Document interventions, observations, and incidents accurately in real time
• →Use tools such as Jira, YouTrack, Notion, Google Sheets, or similar systems
• →Review completed trips and identify unusual events or potential issues
• →Troubleshoot technical and operational problems and escalate when necessary
• →Participate in incident reviews and Root Cause Analysis (RCA)
• →Track operational metrics and maintain accurate records
• →Communicate important information during shift handoffs
• →Work closely with operations, engineering, and fleet teams
• →Follow established safety procedures and operating protocols

What We’re Looking For

• →1+ year of experience in technical support, operations, dispatch, fleet operations, teleoperations, systems monitoring, or a similar environment
• →Strong computer and technical troubleshooting skills
• →Comfortable monitoring multiple screens, camera feeds, and system information
• →Strong attention to detail and ability to stay focused during repetitive monitoring tasks
• →Ability to make quick, well-reasoned decisions when situations change
• →Experience with Jira, YouTrack, ServiceNow, Zendesk, or similar ticketing/operations systems is a plus
• →Strong written and verbal communication skills
• →Good organizational and documentation skills
• →Basic understanding of traffic laws and right-of-way rules
• →Autonomous vehicle, robotics, automotive, EV, transportation, IT/networking, or gaming experience is a plus
• →Ability to work independently while communicating effectively with a team
• →Willingness to learn autonomous vehicle technology and new software systems

Why Join?

• →Work directly in the rapidly growing autonomous vehicle industry
• →Gain hands-on experience supporting advanced vehicle technology
• →Computer-based role — no vehicle driving required
• →Opportunity to work with operations and technical teams
• →Training provided on company-specific systems and procedures
• →Potential opportunity for long-term growth as autonomous operations expand

Requirements

• →Must be able to work on-site in Austin, TX
• →Must be available for rotating shifts, including weekends
• →Must be comfortable working at a computer for extended periods
• →Must pass applicable background and employment requirements
• →Clean driving record preferred/required for the role

Work Location: Austin, TX
Pay: $24–$25/hour
Schedule: 6:00 AM–2:00 PM or 2:30 PM–11:00 PM, including rotating weekends