Senior Customer Support Agent - Social Media

India·Bangaloresenior

OtherCustomer Support Agent

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Quick Summary

Key Responsibilities

Respond to customer inquiries and complaints across email, X/Twitter, and app store reviews, providing clear,

Technical Tools

OtherCustomer Support Agent

Truecaller's mission is to build trust in communication by making it safer, smarter, and more efficient. Born in Sweden, trusted by the world, and here’s why we stand out:

We are trusted by over 450 million active users every month across 190+ countries
We identify over 15 billion calls daily, helping users avoid spam and scams
We are powered by a team of 450+ employees from 45+ nationalities

We always look for people who take initiative, own their work, and keep raising the bar. An entrepreneurial mindset matters here, especially when it turns bold ideas into real actions. We stay collaborative and focused, always searching for smarter paths forward. If you want to make an impact and grow with a team that inspires millions, you’ll fit right in.

Responsibilities

~1 min read

→4–6 years of experience in customer support, preferably for mobile or technical products
→Excellent written and verbal English communication skills
→Hands-on experience with support platforms such as Zendesk, Freshdesk, or similar tools
→Proficiency in additional languages is a strong plus, especially Hindi
→A logical, strategic approach to problem-solving, with an eye for both the details and the bigger picture
→Excellent time management and the ability to multitask across multiple channels and priorities
→A collaborative mindset and comfort working cross-functionally with product and engineering teams
→Strong analytical skills, with the ability to turn data into clear, useful reporting
→Should proactively seek opportunities to add value by taking on additional projects while effectively prioritizing and managing multiple responsibilities.

It would be great if you also have:

→Prior startup experience
→Team player
→Initiative taking/proactive approach

What We Offer

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We support growth through learning resources, leadership programs, mentoring, and real hands-on work. People can move between teams and projects to build new skills and keep things interesting. We offer clear internal mobility and a transparent path for progression, with leaders who stay involved and provide guidance throughout the year. In addition, you will benefit from:

✓A comprehensive compensation package: Learning and development allowance, voluntary provident fund (VPF) and/or national pension scheme (NPS) tax saving option provided, creche allowance

✓Modern tools to do your best work: Choose your preferred computer and phone within our budget, so you can work comfortably and efficiently.

✓A people-focused office culture: We value in-person collaboration and follow an office-first model, with some flexibility. Our offices offer a vibrant environment with opportunities to learn, connect, and recharge, from breakfast, lunch and quiet spaces to team activities such as movie nights, tech meetups, and cultural events. There's something for everyone.

✓Truecaller’s “Lab Days” offer a space for imagination: 5 days each quarter, where everyone steps away from their normal tasks to explore new, bold ideas and build things they’ve always wanted to. It’s a space where curiosity leads the way, and prototypes take shape. Some concepts even make it into production, and a few have grown into real features used by millions today. Lab Days allow you to be creative, learn fast, and help shape Truecaller's future.

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

We only accept applications in English.