Cybersecurity Operations Manager (R-00184)

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OperationsOperations Manager

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Overview

True Zero Technologies, a veteran-owned small business,

Technical Tools

OperationsOperations Manager

True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that those outcomes begin and end with our people, and that is what we have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the Best Places to Work in 2023 in two categories (“Prosperous and Thriving” ($5MM–$50MM in gross revenue) and “Mid-Atlantic Region” (DC, DE, MD, NC, VA, WV)), and again in 2025 as a Best Places to Work honoree. In addition, True Zero earned coveted spots on the Inc. 5000 list of fastest-growing companies in America in 2022, 2023, and 2025, a testament to our sustained growth driven by our people-first approach and unwavering dedication to excellence.

Working directly with the Program Manager, this individual will translate strategic objectives into day to day operational execution while coordinating work across vulnerability management, incident response, RMF, security engineering, policy, training, ISSO support, and continuous monitoring functions.This position is ideal for someone who enjoys building operational excellence, improving delivery processes, and leading highly technical teams supporting mission critical Federal cybersecurity operations.

Direct daily cybersecurity operations across multiple technical workstreams.

Coordinate work priorities across incident response, vulnerability management, RMF, engineering, ISSO, policy, and continuous monitoring teams.

Lead recurring operational meetings, status reviews, backlog reviews, and action item tracking.

Maintain the Integrated Master Schedule and coordinate deliverables across the program.

Monitor service delivery, staffing, workload balancing, and operational performance.

Track risks, issues, assumptions, and dependencies while coordinating mitigation activities.

Ensure recurring reports, metrics, dashboards, and executive briefings are delivered accurately and on schedule.

Coordinate onboarding activities, knowledge transfer, and operational readiness during contract transition and throughout program execution.

Serve as the operational escalation point for cross functional issues requiring coordination between technical teams.

Support Government leadership through recurring operational reviews and program governance meetings.

Drive continuous process improvement by identifying workflow bottlenecks, improving coordination, and increasing operational efficiency.

Coordinate surge support during high priority incidents, major vulnerability response activities, or emerging operational requirements.

Partner closely with the Program Manager to ensure contractual commitments, performance metrics, and customer expectations are consistently achieved.

Bachelor’s degree in Cybersecurity, Information Technology, Information Systems, Computer Science, Business, or related field.
Approximately 5 or more years of experience leading cybersecurity operations, security programs, or enterprise IT operations.
Experience managing cross functional technical teams supporting Federal customers.
Experience coordinating multiple concurrent workstreams with competing priorities.
Familiarity with cybersecurity operations, vulnerability management, RMF, incident response, or security engineering programs.
Experience developing executive status reports, operational dashboards, and performance metrics.
Strong organizational, communication, and stakeholder management skills.
Experience supporting Federal cybersecurity programs operating under FISMA or NIST guidance.

Requirements

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Experience supporting NIH, HHS, or other Federal civilian agencies.
Experience supporting enterprise cybersecurity operations centers or integrated cyber programs.
Familiarity with Continuous Diagnostics and Mitigation (CDM) programs.
Experience coordinating RMF lifecycle activities and continuous monitoring efforts.
Experience working with ServiceNow, Jira, Microsoft Project, Power BI, SharePoint, or similar collaboration and reporting platforms.

Nice to Have

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One or more of the following is preferred:

PMP
CAPM
ITIL Foundation or higher
CISSP
CISM
Security+
CGRC

We’re actively searching for talented security and technology practitioners who are ready to experience the True Zero difference. As a True Zero team member, you'll enjoy:

- Competitive salary, paid twice per month

- Best in class medical coverage

- 100% of medical premiums covered by True Zero

- Company wide new business incentive programs

- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)

- 3 weeks of PTO starting + 11 Paid Holidays Annually

- 401k Program with 100% company match on the first 4%

- Monthly reimbursement of Cell Phone and Home Internet costs

- Paternity/Maternity Leave

- Investment in training and certifications to broaden and deepen your technical skills