Technical Account Manager

TRULEO is an Agentic AI platform trusted by over 1,100 law enforcement agencies. Designed to support patrol, investigations, and command staff, TRULEO automates key workflows—from report writing to generating department intelligence—and helps agencies solve more cases with AI-powered witness interviews and case summarizations.

We're on a mission to safeguard community trust in law enforcement by developing technology that honors the people behind the badge. TRULEO is a well-funded, early-stage startup with world-class technology, a collaborative culture, and a deeply meaningful mission. We offer competitive salaries, benefits, and equity—and the opportunity to do the most impactful work of your career.

We're looking for a Technical Account Manager (TAM) based in the Greenville, SC area with a background in law enforcement or public safety, to serve as the on-the-ground connection between TRULEO and our partner agencies. In this role, you will be embedded within law enforcement departments, working side by side with command staff, IT teams, and end users to ensure TRULEO's platform is successfully implemented, maintained, and optimized.

You'll be part of TRULEO's Customer Success team, ensuring agencies experience measurable value from our Agentic AI platform. You'll bridge the gap between field operations and TRULEO's internal teams—helping troubleshoot issues, deploy updates, train users, and identify opportunities for improvement.

• →Shadow Customer Success Managers (CSMs) and observe agency trainings.
• →Join onboarding and troubleshooting sessions with assigned agencies.
• →Connect with cross-functional teams to understand internal processes.
• →Review and update onboarding documentation.

• Train 3+ agencies (with CSM support).
• Schedule regional training with the Customer Success team.
• Update onboarding docs and create a categorized enablement library.

• Host internal "train-back" session for CSMs.
• Update core training decks and documentation.
• Log agency feedback and friction points for Product review.

• Complete one regional training event and one non-regional in-service training.
• Launch a monthly training calendar with recurring webinars.
• Maintain a live internal knowledge base for CSM and agency use.

• Deliver consistent technical support and training sessions.
• Lead monthly best-practice webinars for agency admins.
• Publish admin-level troubleshooting workflows.
• Create 3 customer-facing enablement resources.
• Partner with Product and Support to identify process improvements.

• Own technical relationships with assigned agencies.
• Lead regional and in-service trainings across multiple departments.
• Collaborate with Product, Engineering, and Marketing on feedback and enhancements.
• Track success metrics including onboarding time, adoption rate, and satisfaction scores.

• Former law enforcement officer or public safety professional with strong understanding of agency operations, technology, and workflows.
• 3+ years of experience in technical account management, customer success, or implementation (preferably in SaaS or public safety tech).
• Strong technical acumen; comfortable working directly with IT teams, system integrations, and data management.
• Excellent communicator capable of engaging credibly with chiefs, analysts, and system administrators.
• Hands-on problem solver with a service-oriented mindset and a high degree of initiative.
• Based in the Greenville, SC area, with ability and willingness to travel up to 75% to customer sites throughout the region.
• Available to attend periodic in-person staff meetings at the Greenville office.
• Bachelor's degree in Criminal Justice, Information Technology, or related field preferred (or equivalent experience).