IT Specialist

We're looking for a sharp, resourceful IT Specialist to own day-to-day technology operations across the company. You'll be the go-to person for hardware, software, access management, and internal tooling — keeping a distributed team running smoothly and securely. This is a hands-on role with real ownership, and plenty of room to grow.

 

• Manage onboarding and offboarding workflows including device provisioning, account setup, and access management across our core stack (Google Workspace, Slack, Linear, HubSpot, Notion).
• Serve as the first point of contact for IT support requests — troubleshoot hardware, software, and connectivity issues for a distributed team.
• Maintain device inventory and oversee MDM tooling to ensure endpoint security and compliance.
• Administer SaaS tools and user permissions; audit access periodically to enforce least-privilege principles.
• Support IT security initiatives including MFA enforcement, SSO configuration, and security awareness training.
• Document IT processes, runbooks, and policies to keep the team self-sufficient as we scale.
• Identify gaps in our tooling or workflows and propose practical improvements.
• Partner with Finance and HR on procurement, software renewals, and budget tracking for IT spend.

• 3–5 years of experience in IT support, systems administration, or a similar role.
• Fluent in English, Jeeves is a global company and English is the language we use internally to communicate between regionsSolid working knowledge of macOS and Windows environments.
• Hands-on experience with Google Workspace administration (groups, policies, audit logs).
• Familiarity with MDM solutions such as Jamf, Kandji, or Mosyle.
• Working knowledge of SSO and identity management (Okta, Google SSO, or similar).
• Strong troubleshooting instincts — you dig into problems methodically before escalating.
• Clear written communication; you document your work and write for a non-technical audience when needed.
• Comfortable working independently in a remote-first, async environment.
• Experience at a fast-growing startup or fintech company a plus
• Familiarity with security frameworks or compliance programs (SOC 2, ISO 27001).
• Scripting experience (Bash, Python, or AppleScript) for automating repetitive IT tasks.
• Experience with network administration, VPN configuration, or office infrastructure setup.