Christmas Ministry Support Assistant

JOB DESCRIPTION

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.

Provide temporary administrative and program support to the Joliet Corps during the Christmas season, with particular emphasis on Angel Tree, Red Kettle volunteer coordination, Christmas assistance records, data entry, volunteer communication, campaign operations, and post-campaign closeout. In doing so, maintains a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, volunteers, donors, co-workers, and supervisors. This includes courteous treatment of others, respect for confidentiality, and professional and appropriate communication.

1. →Assist with Angel Tree registration follow-up, application processing, and seasonal client records.

1. →Enter, review, and maintain Angel Tree information in TSAMM and other approved Salvation Army systems; prepare related reports, labels, records, and distribution materials.

1. →Contact previous and prospective Red Kettle volunteers and assist them with registration and scheduling through approved campaign systems, including Ring for Good.

1. →Assist with recruitment and follow-up of Angel Tree donors and community partners as assigned.

1. →Assist with Red Kettle campaign data entry and maintenance of campaign records, including revenue records by kettle/site as assigned.

1. →Prepare volunteer correspondence, certificates, acknowledgments, reference letters, and thank-you communications for volunteers, donors, stores, and community partners.

1. →Assist with Christmas distribution and other seasonal ministry operations as assigned.

1. →Provide general administrative support associated with the Corps' increased Christmas-season workload, including approved remote administrative work when appropriate.

1. →Maintain confidentiality of client, donor, volunteer, and employee information.

1. →Perform other duties as assigned.

Under general supervision of the Corps Administrator with some freedom to plan, schedule, and carry out assigned responsibilities within established Salvation Army policies and guidelines. This individual relates to and interacts with a wide range of contacts both within and outside The Salvation Army, including clients, volunteers, donors, community partners, and staff. In these contacts, the employee acts as a representative of The Salvation Army and its mission.

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, completeness, confidentiality, and professionalism demonstrated in accomplishing assigned goals.

• High School Diploma or GED required; post-secondary education preferred.
• Previous administrative, data-entry, customer-service, nonprofit, or ministry experience preferred.
• Experience using computers and web-based data systems required.
• Previous experience with Salvation Army systems, including TSAMM, preferred.

• Strong organizational and administrative skills.
• Attention to detail and accuracy in data entry.
• Good interpersonal skills and the ability to work effectively with staff, volunteers, donors, and clients.
• Ability to maintain confidentiality when working with client, donor, volunteer, and employee information.
• Demonstrated initiative and ability to work independently.
• Ability to prioritize tasks in a fast-paced seasonal environment.
• A positive attitude and flexibility in light of changing job situations and priorities.
• Ability to communicate effectively by telephone, email, and in person.
• Basic proficiency with Microsoft Office, Google Workspace, and web-based applications.
• Willingness to promote and support the mission of The Salvation Army.

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Corps Administrator informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.
• Access to confidential client, donor, volunteer, and employee information will be limited to that necessary to perform assigned duties.

• This position primarily performs light administrative work in an office and program environment.
• The employee is regularly required to use a computer, telephone, and other standard office equipment.
• The employee may periodically stand or walk for extended periods while assisting with seasonal programs and distributions.
• The employee may occasionally be required to lift and carry program supplies and materials.
• Some assigned administrative responsibilities may be performed remotely when authorized by the supervisor.
• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters positive relationships with co-workers and supervisors. Support the Mission of The Salvation Army by treating every client, donor, volunteer, contact, and colleague with respect and dignity, and without discrimination of any kind.