Retail Associate

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We are looking for a friendly, dependable Retail Associate to provide great customer service, keep the store organized, process donations, accept donations, and help create a welcoming shopping experience for customers and donors.

• →Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
• →Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
• →Operate the Point-of-Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
• →Implement store opening and closing procedures as assigned.
• →Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.
• →Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.
• →Identify and set aside items for eCommerce sales as assigned.
• →Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience. Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.
• →Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
• →Complete bank runs and other assigned duties in accordance with Salvation Army policy.
• →Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
• →Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignments to other stores if the need arises.
• →Other duties as assigned.

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

• Ability to regularly lift and move up to 50 pounds
• Occasionally lift and move up to 100 pounds
• Stand for extended periods
• Walk, reach, climb, balance, stoop, kneel, and crouch as needed
• Work in various weather conditions (outdoor exposure)

• Ability to provide friendly customer service
• Ability to process donated merchandise
• Reliable attendance and punctuality
• Basic communication and teamwork skills
• Basic math and computer skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
• Ability to stand and walk for most of the shift
• Ability to bend, reach, and lift or move merchandise throughout the day
• High school diploma or currently pursuing

• Previous retail, cashier, customer service, or thrift store experience
• Experience using a point-of-sale system