Retail Associate

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Support daily store operations by providing excellent customer and donor service, accurately handling sales transactions, assisting with merchandise production and pricing, maintaining a clean and organized shopping and donation experience, and helping move donated goods from receiving through processing and onto the sales floor.

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.

• Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.=

• Operate the Point of Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.

• Implement store opening and closing procedures as assigned.

• Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.

• Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.

• Identify and set aside items for eCommerce sales as assigned.

• Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience.

• Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.

• Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.

• Complete bank runs and other assigned duties in accordance with Salvation Army policy.

• Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.

• Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignment to other stores if the need arises.

• Other duties as assigned.

Education:

High School Diploma or currently pursuing.

Skills/Abilities:

• Ability to speak, write, and understand English in a manner sufficient for effective communication with customers, donors, co-workers, leadership, and field personnel.
• Basic computer skills, including but not limited to use of the Point of Sale system, payroll program, and other programs or systems adopted by the TSA ARC.
• Ability to accurately handle cash, give change, and follow cash handling procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to use basic math skills.
• Ability to work in multiple areas of the store, including sales floor, donation receiving, production, pricing, stocking, and backroom support.

The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

While performing the duties of this position, the employee is regularly required to stand; use hands, handle, or feel; and hear or talk. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 50 pounds and occasionally team lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Occasional travel to other stores or locations for training or business needs.

Work is performed in a typical store or warehouse environment with a quiet to moderate noise level.  The environment may be dusty and may experience temperature fluctuations based on weather.