South Bend Kroc Center - Manager on Duty (MOD)

The overall purpose of the Kroc Center Manager on Duty (MOD) is to provide a management presence at key times of our operations. Responsibilities include assisting Kroc Center Staff in all departments while on duty, and overall building oversight. Must be available evenings and some Saturdays. 

Starting Pay: $17 per hour

Part Time: up to 19hrs/week

Essential Duties and Responsibilities 

• Assumes lead supervisory role, garnering the respect of staff, members, and guests
• Ensure the safety of the members, guests, and staff at all times. Report any issues to the Membership Manager
• Observe the operations of the center, ensuring policies and procedures are adhered to
• Be capable and willing to gather information and make informed decisions based on the needs of the Kroc Center and its members and guests
• Observe, assess, and act on situations to provide outstanding customer service
• Must be knowledgeable of all emergency codes and procedures, and implement/orchestrate these procedures as needed
• Have a basic working knowledge of all departments
• Ability to troubleshoot employee and facility issues and concerns
• Assist with POS transactions, cash handling, CCMS, etc., as needed
• Assist with guest relations when needed, i.e., café, welcome desk, fitness desk, check-in, etc., to ensure timely guest service
• Engage and connect with staff and guests, taking the opportunity to be an example for the staff
• Be the primary point of contact for sensitive situations, including incidents/accidents, if a guest is disgruntled or would like to lodge a complaint
• Maintain progressive knowledge of the activities, programs, and marketing promotions occurring in the Center to ensure execution is seamless and guest/member expectations are met
• Ensure your presence within the building and grounds, consistently checking in with each department, but not in a “predictable” pattern
• Assist with the closing procedures related to the kiosks, departments, and facility as needed, signing off on departmental checklists, ensuring they are accurate and complete
• Notate observations/incidents/concerns on the MOD Communication Log and provide recommendations
• Document items that are observed and provide any helpful recommendations.
• Model professional behavior, language, and decorum at all times
• Secure the POS area at the open and close of each shift

Qualifications

1. High School diploma or GED equivalency.  College degree preferred.  Minimum of three years’ experience working in customer service and cash handling related industries.
2. Must have a command of the English language and possess excellent verbal and written communication skills.

1. Good organizational skills.
2. Disciplined and has a strong presence.
3. Professional with good customer service and public relations skills. Good conflict resolution skills. Outgoing personality, is reliable and dependable
4. Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales. Computer database application experience helpful.  Ability to use new software programs with basic training.

1. Must comply with all applicable business, employment, and copyright laws.
2. Must uphold and enhance public appreciation and trust for the nonprofit industry.
3. Maintain the confidentiality of all client information.
4. Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR, AED certification

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